1. Android Central Question's Avatar
    I have face recognize and bio but my phone restarted and now I can't get into the phone galaxy note 9
    03-10-2019 03:14 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! That's a shame. You have to remember your backup password -- it's there for a reason, especially since the phone will ask you for it intermittently (especially when you do a cold boot). You could try using Samsung's Find My Mobile to remotely reset the password. Otherwise, you'd have to do a hardware key factory reset -- this will require you to enter the Google account and password associated with the phone. You remember that, right?
    03-10-2019 03:39 PM

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