1. Android Central Question's Avatar
    Android 9 Nokia 7.1 black screen on incoming call
    03-15-2019 06:51 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! Does the screen otherwise work? Is this only when the phone is asleep when the call arrives, or does that happen when you're actively using the phone for something else?
    03-15-2019 07:14 PM
  3. Bob Perchalski's Avatar
    When phone is asleep, I get a black screen. If phone is awake, I get a phone notification icon. Swipinfg down from the top of the screen, I get the Answer and Dismiss buttons. All notifications are on. I have had this phone for about 6 months and it worked normally until about two days ago. Phone rings normally on incoming call.
    03-15-2019 09:37 PM
  4. B. Diddy's Avatar
    Does this also happen in Safe Mode? https://www.hardreset.info/devices/n...-71/safe-mode/
    03-15-2019 10:32 PM
  5. Bob Perchalski's Avatar
    Same behavior in safe mode.
    03-17-2019 12:19 PM
  6. B. Diddy's Avatar
    I'm not sure if that phone has a smartcover feature, but if it does, and you have a case on, see if this happens with the case off.
    03-17-2019 01:21 PM
  7. Bob Perchalski's Avatar
    Same behavior with cover off.
    03-17-2019 02:25 PM
  8. Bob Perchalski's Avatar
    Found the problem. Select Settings/Apps and Notif/Phone/Notifications/Incoming Calls/Behavior/Make sound and pop on screen.

    Thanks for your time.
    B. Diddy likes this.
    03-18-2019 01:30 PM
  9. B. Diddy's Avatar
    Glad you figured it out, and thanks for sharing the solution! Although that's a bit puzzling to me -- why would that setting prevent the phone from waking and showing the incoming call on the lockscreen?
    03-18-2019 09:29 PM

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