Why is not working the way you said hold the power and down on the volume
I need help unlock my phone
Why is not working the way you said hold the power and down on the volume
We can hardly know what question, device or problem you mean.
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Register as a member and describe your problem fully.
Re: Why is not working the way you said hold the power and down on the volume
If you mean unlock it to use a different SIM, you have to get the unlock code from your carrier, according to their rules.
If you mean unlock it because you forgot the password (or PIN or pattern), you can't get around that without the Google password.
Make an account, come back here (to this conversation) and let us know which phone and what you want to do.