03-22-2019 12:49 AM
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  1. Android Central Question's Avatar
    Android Central Question
    I have a Samsung Galaxy A8 (2018) and everything works fine. The wifi is okay when I stream on Netflix, watch youtube, do video calls, and any other internet related activities. But as soon as I launch an online game, the wifi suddenly drops instantly and when I exit the game, the wifi goes back to its strong signal.
    I tried connecting to another wifi network and everything works fine except when connecting to my home wifi. So I assumed there must be something wrong with our router but then I tried to play the exact same games on different devices connected on my home wifi and everything is okay EXCEPT for my device.

    I already tried the following:
    -restore my device to factory default
    -restart my wifi router

    No luck. Can anyone help me?
    03-21-2019 07:56 AM
  2. B. Diddy's Avatar
    B. Diddy
    Senior Ambassador
    Welcome to Android Central! Do you manage your home wi-fi network, or does someone else? Which router do you have? Check the router manual to see if it has any settings for QoS (Quality of Service), or any gaming settings.
    03-21-2019 02:13 PM
  3. Ice Roxas's Avatar
    Ice Roxas
    "Welcome to Android Central! Do you manage your home wi-fi network, or does someone else? Which router do you have? Check the router manual to see if it has any settings for QoS (Quality of Service), or any gaming settings."

    I manage my wifi network, I have a sky broadband router and I don't know if it has the settings for QoS or any gaming settings
    03-21-2019 07:12 PM
  4. Ice Roxas's Avatar
    Ice Roxas
    It's so weird because other devices works except for my device. Tho my device works on other wifi
    03-21-2019 07:25 PM
  5. B. Diddy's Avatar
    B. Diddy
    Senior Ambassador
    What's the exact model number of the router?
    03-21-2019 08:12 PM
  7. Ice Roxas's Avatar
    Ice Roxas
    it's a SKYbroadband8941
    03-21-2019 08:57 PM
  8. B. Diddy's Avatar
    B. Diddy
    Senior Ambassador
    I got as far as this site: https://www.sky.com/help/articles/do...d-user-manuals. Can you figure out which is your router?
    03-21-2019 09:17 PM
  9. Ice Roxas's Avatar
    Ice Roxas
    technicolor tc7200.d2 this is the exact model! sorry my bad
    03-21-2019 09:23 PM
  10. B. Diddy's Avatar
    B. Diddy
    Senior Ambassador
    Here's the manual: https://setuprouter.com/router/techn...anual-1685.pdf. Log into its menu using your computer's web browser and see if any firewall has been set up. The only other setting that might be relevant is Multicast -- you could try turning that on.
    03-22-2019 12:49 AM
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