1. Android Central Question's Avatar
    03-22-2019 08:49 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! Was the phone originally from a carrier? If so, are you still on that same carrier, or a different one? Carrier-specific phones typically have to be on that network in order to get the official system update.
    03-23-2019 01:09 AM

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