03-23-2019 07:22 AM
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  1. Android Central Question's Avatar
    Android Central Question
    I've recently had to send my phone back for a screen repair so had to factory reset my.phone a Nokia 7 plus. Before i reset it it was updated to android 9. And now when i check for updates its on 8.1.0 and no new updates? Is there any way to force the 9 update? Carrier is EE in the UK.
    03-23-2019 05:07 AM
  2. hallux's Avatar
    hallux
    Q&A Team
    It sounds like the repair center also swapped the the motherboard, a factory reset usually does not revert the OS to a previous version. It will probably take a few days for the device to "register" the OS change to Nokia and get tagged for the new version again.

    If you need additional help or have more questions or details to share, please join the site so you can reply in this thread. See this link for instructions on how to join Android Central.
    03-23-2019 07:22 AM
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