1. 25544 Norad's Avatar
    I hope I am in the right forum for Samsung J2 question.

    I bought a J2 Samsung and hated it, so I did a hard reset and sold it on eBay. Now the buyer is telling me that they can't get into the phone because it's asking for a Google username and pw.

    I thought I had deleted the Google account prior to hard resetting it but it's still there. Worst part is that I DO NOT HAVE the name and p/w I used when I set up the phone. I never made one call with it, I tried to return it and of course Metro PCS said 'No" So I sold the bleeding thing.

    I just threw away, today, the username and p/w and I have no idea what I used!

    If I was to get the phone back again from the buyer can I log in using another of my Google accounts and remove the account from the phone? Or must it be the same name as I used initially? If that's the case I am really screwed since I have no original username or password!

    Should I have the person send the phone to me and refund her money? I never encountered this before so I am a bit lost and very sorry to send out a phone that can't be used! <sigh>

    Thanks for any help you can offer me.

    "25544"
    03-29-2019 01:19 PM
  2. belodion's Avatar
    The phone will remain permanently unusable to you and everyone else without the details of the account associated with the phone.
    Rukbat and hallux like this.
    03-29-2019 03:30 PM

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