1. LTMAN's Avatar
    I had a Samsung Galaxy 7 phone and transferred to a Samsung Galaxy 9 phone.

    I use to be able to download, forward and save my voicemails.

    Now with my Galaxy 9, there seems to be no way. I have many business voicemails I need to save and ones from medical doctors that are important.

    I have called Sprint Tech Support many times. They give me many solutions lol. None of them work. They said there should be a "share button" like with the S7 but it's not there. Now they are saying my visual voicemail app is corrupted and I have get a new one.

    So I have questions:

    Is there an app that will allow me to download the CURRENT voicemails and then save, forward and back them up? OR will such an app erase what I have and start the day that I install the app?

    Could my visual voicemail be corrupted? If so, how would I deal with this and not lose my current voicemails?

    Anyone have any suggestions on what I can do?

    My goal again is to be able to forward, download/backup/save my voicemails that I currently have and I have about 50 of them and do this on an oingoing basis.

    I appreciate everyone's help!!

    NOTE:
    Model number=SM-G960U
    Software version=G960USQS3C SAG
    Hardware version=REV1.1
    Android Version=9
    One UI version=1.0
    04-12-2019 03:14 PM
  2. ManiacJoe's Avatar
    Seems odd that an app becomes "corrupted", but it is possible.

    You might need to take the phone to a Sprint store to get it uninstalled and reinstalled since the voicemail app was probably pre-installed, thus you cannot change it.

    This process should not affect any of your saved voicemails on your phone nor any voicemails still on Sprint's servers. However, I would do a backup just in case.
    04-12-2019 04:58 PM
  3. LTMAN's Avatar
    Hi,

    How do you think I should back up the voicemail prior to going to the store? I am worried if they reinstall I will lose all of them now.
    04-15-2019 07:56 PM

Similar Threads

  1. Getting a Galaxy Fold?
    By j_hansen in forum Samsung Galaxy Note 9
    Replies: 56
    Last Post: 04-25-2019, 12:23 AM
  2. Replies: 1
    Last Post: 04-17-2019, 11:05 PM
  3. Galaxy Buds kinda suck...
    By Gix1k in forum Samsung Galaxy S10 & S10+
    Replies: 4
    Last Post: 04-13-2019, 05:22 PM
  4. Why do people have trouble hearing me with an Otterbox Defender case on my Samsung Galaxy s8?
    By Android Central Question in forum Samsung Galaxy S8 & S8+
    Replies: 1
    Last Post: 04-12-2019, 09:21 PM
  5. How do I play downloaded music continuously on sd card on Samsung galaxy halo.
    By Android Central Question in forum Ask a Question
    Replies: 1
    Last Post: 04-12-2019, 04:52 PM
LINK TO POST COPIED TO CLIPBOARD