1. LTMAN's Avatar
    I had a Samsung Galaxy 7 phone and transferred to a Samsung Galaxy 9 phone.

    I use to be able to download, forward and save my voicemails.

    Now with my Galaxy 9, there seems to be no way. I have many business voicemails I need to save and ones from medical doctors that are important.

    I have called Sprint Tech Support many times. They give me many solutions lol. None of them work. They said there should be a "share button" like with the S7 but it's not there. Now they are saying my visual voicemail app is corrupted and I have get a new one.

    So I have questions:

    Is there an app that will allow me to download the CURRENT voicemails and then save, forward and back them up? OR will such an app erase what I have and start the day that I install the app?

    Could my visual voicemail be corrupted? If so, how would I deal with this and not lose my current voicemails?

    Anyone have any suggestions on what I can do?

    My goal again is to be able to forward, download/backup/save my voicemails that I currently have and I have about 50 of them and do this on an oingoing basis.

    I appreciate everyone's help!!

    Model number=SM-G960U
    Software version=G960USQS3C SAG
    Hardware version=REV1.1
    Android Version=9
    One UI version=1.0
    04-12-2019 03:14 PM
  2. ManiacJoe's Avatar
    Seems odd that an app becomes "corrupted", but it is possible.

    You might need to take the phone to a Sprint store to get it uninstalled and reinstalled since the voicemail app was probably pre-installed, thus you cannot change it.

    This process should not affect any of your saved voicemails on your phone nor any voicemails still on Sprint's servers. However, I would do a backup just in case.
    04-12-2019 04:58 PM
  3. LTMAN's Avatar

    How do you think I should back up the voicemail prior to going to the store? I am worried if they reinstall I will lose all of them now.
    04-15-2019 07:56 PM

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