Why can't i use my internet while on a phone call on my galaxy Note 8? My carrier is Sprint. Tree

[Android Central Question]

I just got this phone. I had the s8 i didn't have this problem.

 

[B. Diddy]

Welcome to Android Central! Simultaneous voice and data requires VoLTE (Voice over LTE) to be turned on. Is it turned on for your phone? Did your previous S8 work on Sprint, or were you on a different network? Sprint was the last major US carrier to implement VoLTE, and I think it's still not universally available across the country.