1. Android Central Question's Avatar
    When the headphones are plugged in, and I try to play music, there is no sound, same goes for YouTube videos, saved videos on phone, Facebook videos and basically every sound related file on my phone. I discovered that when I play music for instance, and lock my phone and unlock it, the sound works fine.
    By the way, I just bought the mobile phone.
    04-16-2019 10:43 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! So this only happens with wired headphones? What about over the phone's main speaker, or using Bluetooth headphones? Are you able to test other wired headphones as well?
    04-18-2019 04:38 AM
  3. LaFIame's Avatar
    Yes, this only happens when headphone is plugged in. It works fine over main speakers and over bluetooth. Yes, i have tested this on the phones original headphones, iphone original headphones, other headphones and using Aux chord. Whenever a i plug in anything the problem pops up (except for charger of course). Thanks for replying.
    04-18-2019 04:57 AM
  4. B. Diddy's Avatar
    Does this also happen in Safe Mode? https://www.hardreset.info/devices/s...a30/safe-mode/. (You'll only be able to test preinstalled apps.)
    04-18-2019 05:52 AM
  5. LaFIame's Avatar
    Yes it is working fine on safe mode.
    05-03-2019 05:52 AM
  6. B. Diddy's Avatar
    That makes me wonder if something you installed is causing the problem. Unfortunately, it can be tedious -- unless you have an initial suspicion of the culprit, you'll have to uninstall apps one by one until the problem goes away.
    05-03-2019 04:04 PM

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