1. Android Central Question's Avatar
    Have a Samsung J3 2017 (SM327). About a week ago, noticed that incoming & outgoing calls going to/from someone in my Contacts only shows the number, not the Contact name, so I often have no idea who's calling me. But when I hang up and look in the Recent call log, the Contact name shows up correctly there. I have tried every permission, every setting possible. Spent an hour with an ATT tech - nothing. Did a factory restore - nothing. Took it to a Samsumg authorized serviced center and had it completely reflashed. Fixed the prob for 2 days, then reappeared. Any info?
    04-17-2019 04:23 PM
  2. Android Central Question's Avatar
    The phone app is successfully linked to my contacts, however, when the phone rings, in that screen where I swipe right to answer or swipe left to decline, all I see is the raw phone number, it doesn't show the contact even though they are a contact - so I have no idea who's calling me, it's like it's 1995 all over again!
    When I then look at the call history, the contact shows correctly. I've tried just about everything and am totally stumped. Very frustrating.
    Galaxy S8 Active.

    This just started randomly the past few days.
    04-17-2019 05:53 PM
  3. B. Diddy's Avatar
    Welcome to Android Central! When you say the Phone app is successfully linked to your contacts, do you mean that you checked the Phone app's Permissions to make sure it has Contacts permission?

    Is the number that's showing up exactly the same as the one in your contact entry? Something as minor as a country code can make it not recognize the contact.
    04-17-2019 07:49 PM
  4. B. Diddy's Avatar
    Welcome to Android Central! Does this also happen in Safe Mode? https://support.t-mobile.com/docs/DOC-34449
    04-17-2019 07:57 PM
  5. mustang7757's Avatar
    Have a Samsung J3 2017 (SM327). About a week ago, noticed that incoming & outgoing calls going to/from someone in my Contacts only shows the number, not the Contact name, so I often have no idea who's calling me. But when I hang up and look in the Recent call log, the Contact name shows up correctly there. I have tried every permission, every setting possible. Spent an hour with an ATT tech - nothing. Did a factory restore - nothing. Took it to a Samsumg authorized serviced center and had it completely reflashed. Fixed the prob for 2 days, then reappeared. Any info?
    Check if syn is on and also you set up a account for your contacts
    04-17-2019 08:05 PM
  6. touw22's Avatar
    B Diddy.
    Yes, that's what I meant. I tried removing permission and it doesn't allow me to make calls at all until I add it back. It happens for every single contact and just started happening out of the blue, so I doubt it's a number mismatch.
    04-17-2019 08:26 PM
  7. touw22's Avatar
    Also, as I noted, when I look at the call history, the contact shows up as a missed call with the correct contact, which leads me to believe the mapping is correct. It's only happening on that screen where I have to accept or decline the call.
    04-17-2019 08:30 PM
  8. B. Diddy's Avatar
    See if wiping the cache partition does anything: https://support.t-mobile.com/docs/DOC-34311
    04-18-2019 04:48 AM
  9. steven bass's Avatar
    I haven't made changes or installed new apps. was there an update? I verified calls not blocked n phone app has permissions.
    04-18-2019 09:14 AM
  10. tube517's Avatar
    04-18-2019 11:35 AM
  11. Android Central Question's Avatar
    When I make a phone call the contact name does not appear just the person number nor when someone calls me it only shows the phone number even if I have the number saved to my contacts
    04-18-2019 04:49 PM
  12. hallux's Avatar
    There have been numerous posts about this over the last day. I don't believe a solution has been reached but I encourage you to join as a member and join the discussion of the issue - maybe you can be everyone else's savior! See this link for instructions on how to join Android Central.

    Here's one of those threads - https://forums.androidcentral.com/as...ne-number.html
    04-18-2019 04:54 PM
  13. Android Central Question's Avatar
    Only number shows up when someone from my contats calls or I call them.
    04-18-2019 05:36 PM
  14. hallux's Avatar
    Please see this post from less than an hour before you posted. Many others are seeing this - https://forums.androidcentral.com/as...act-names.html
    04-18-2019 05:46 PM
  15. steven bass's Avatar
    I have the same issue that started April 17 2019. Gotta be a software issue as I have not made any changes. My brother's number has been the same for years, along with my wife ( different area codes) and these along with all other numbers now show as raw numbers without contact information. All settings remain un changed.
    04-18-2019 06:52 PM
  16. Android Central Question's Avatar
    But show up as a missed call
    04-18-2019 07:05 PM
  17. steven bass's Avatar
    Issue resolved by Samsung support. They remotely removed Att call protect and cleared cache. Issue resolved.
    ManiacJoe likes this.
    04-18-2019 07:39 PM
  18. Jon Hardy's Avatar
    Same issues here. So very frustrating. Especially when you depend on knowing who is calling.
    04-18-2019 07:41 PM
  19. Android Central Question's Avatar
    Why names does not appear when calling or incoming call
    04-18-2019 07:55 PM
  20. Android Central Question's Avatar
    just show number
    04-18-2019 08:20 PM
  21. Gumby1978's Avatar
    I like how most the answers are to send everyone to other threads that go in circles or eventually tell you to do a factory reset!? So why did you send out an update if it was just going to mess up everybody's phones and send them to an Apple store!?

    Try this it has worked for a few other phone issues. Contacts, Apps, Phone, Force stop.

    Let me know of that fixes it.
    04-18-2019 08:41 PM
  22. scottiep805's Avatar
    Same issue, hours on phone with at&t and Samsung support. NO HELP and please don't send me to link that has nothing to do with this problem. I have contacts and I CAN see them but I can not see the name of the person I'm calling or getting a call from on the call screen - only numbers. anything??
    04-18-2019 08:48 PM
  23. hallux's Avatar
    See this (one of MANY posted today) thread with a possible solution! https://forums.androidcentral.com/as...act-names.html

    So why did you send out an update if it was just going to mess up everybody's phones and send them to an Apple store!?
    For what it's worth, nobody on this board sent out the update. The updates are sent by the device manufacturer or service provider, not by AndroidCentral...
    tube517 likes this.
    04-18-2019 08:50 PM
  24. Gumby1978's Avatar
    Also check this
    Open phone dialer, top right 3 buttons is menu, Settings, Other call options, show caller information enabled
    04-18-2019 08:51 PM
  25. scottiep805's Avatar
    I like how most the answers are to send everyone to other threads that go in circles or eventually tell you to do a factory reset!? So why did you send out an update if it was just going to mess up everybody's phones and send them to an Apple store!?

    Try this it has worked for a few other phone issues. Contacts, Apps, Phone, Force stop.

    Let me know of that fixes it.
    Try what? don't understand what you mean by
    Contacts, apps, phone, force stop
    04-18-2019 08:51 PM
59 123

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