04-23-2019 10:09 PM
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  1. Android Central Question's Avatar
    Android Central Question
    Google messenger for Android, on Pixel 2, all of a sudden incoming pictures will not open. How do I correct this?
    Yesterday there was a message on messenger that Google had done an update. Since then, I cannot see incoming pictures. They try to download, but never complete.
    04-20-2019 12:39 PM
  2. B. Diddy's Avatar
    B. Diddy
    Senior Ambassador
    Welcome to Android Central! Is your mobile data turned on, and if so, how's the reception? MMS messages require mobile data, not voice signal or wi-fi.
    04-20-2019 01:40 PM
  3. SmithRiverSuz's Avatar
    SmithRiverSuz
    Yes, mobile data is turned on and I have a good signal. Everything was okay until yesterday when Google did an update to messenger.
    04-20-2019 06:04 PM
  4. B. Diddy's Avatar
    B. Diddy
    Senior Ambassador
    In the Messages app's Advanced Settings, is the Auto-Download MMS toggle turned on?
    04-20-2019 08:00 PM
  5. SmithRiverSuz's Avatar
    SmithRiverSuz
    Yes, Auto-Download MMS is turned on, but not for roaming
    04-21-2019 04:23 PM
  6. Rukbat's Avatar
    Rukbat
    Ambassador
    Moderator
    Make sure that WiFi is off when trying to retrieve MMS. Some Samsungs have had a problem with that - I don't see a P2 having a problem with it, but try it.
    04-21-2019 04:38 PM
  7. SmithRiverSuz's Avatar
    SmithRiverSuz
    I tried a different messenger and it has the same issue. I can, however, get pictures on my phone with facebook messenger.
    04-21-2019 04:48 PM
  8. SmithRiverSuz's Avatar
    SmithRiverSuz
    Not working with WiFi off either.
    04-21-2019 04:50 PM
  9. mustang7757's Avatar
    mustang7757
    Trusted Member
    Ambassador
    I think should try rebooting the device see if any glitches get fixed before going deeper into checking other things
    Originally Posted by SmithRiverSuz
    I tried a different messenger and it has the same issue. I can, however, get pictures on my phone with facebook messenger.
    04-21-2019 04:52 PM
  10. SmithRiverSuz's Avatar
    SmithRiverSuz
    I rebooted several times yesterday, and just now again and no progress. Still not seeing incoming pics.
    04-21-2019 04:59 PM
  11. SmithRiverSuz's Avatar
    SmithRiverSuz
    After a lot of troubleshooting with Verizon, they are replacing my phone and sim card.
    B. Diddy likes this.
    04-22-2019 01:54 PM
  12. B. Diddy's Avatar
    B. Diddy
    Senior Ambassador
    Hmm, strange issue, but glad that they're giving you a replacement! Did you happen to see if the problem occurred in Safe Mode as well?
    04-23-2019 10:09 PM
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