1. Android Central Question's Avatar
    Google messenger for Android, on Pixel 2, all of a sudden incoming pictures will not open. How do I correct this?
    Yesterday there was a message on messenger that Google had done an update. Since then, I cannot see incoming pictures. They try to download, but never complete.
    04-20-2019 12:39 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! Is your mobile data turned on, and if so, how's the reception? MMS messages require mobile data, not voice signal or wi-fi.
    04-20-2019 01:40 PM
  3. SmithRiverSuz's Avatar
    Yes, mobile data is turned on and I have a good signal. Everything was okay until yesterday when Google did an update to messenger.
    04-20-2019 06:04 PM
  4. B. Diddy's Avatar
    In the Messages app's Advanced Settings, is the Auto-Download MMS toggle turned on?
    04-20-2019 08:00 PM
  5. SmithRiverSuz's Avatar
    Yes, Auto-Download MMS is turned on, but not for roaming
    04-21-2019 04:23 PM
  6. Rukbat's Avatar
    Make sure that WiFi is off when trying to retrieve MMS. Some Samsungs have had a problem with that - I don't see a P2 having a problem with it, but try it.
    04-21-2019 04:38 PM
  7. SmithRiverSuz's Avatar
    I tried a different messenger and it has the same issue. I can, however, get pictures on my phone with facebook messenger.
    04-21-2019 04:48 PM
  8. SmithRiverSuz's Avatar
    Not working with WiFi off either.
    04-21-2019 04:50 PM
  9. mustang7757's Avatar
    I think should try rebooting the device see if any glitches get fixed before going deeper into checking other things
    I tried a different messenger and it has the same issue. I can, however, get pictures on my phone with facebook messenger.
    04-21-2019 04:52 PM
  10. SmithRiverSuz's Avatar
    I rebooted several times yesterday, and just now again and no progress. Still not seeing incoming pics.
    04-21-2019 04:59 PM
  11. SmithRiverSuz's Avatar
    After a lot of troubleshooting with Verizon, they are replacing my phone and sim card.
    B. Diddy likes this.
    04-22-2019 01:54 PM
  12. B. Diddy's Avatar
    Hmm, strange issue, but glad that they're giving you a replacement! Did you happen to see if the problem occurred in Safe Mode as well?
    04-23-2019 10:09 PM

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