Incoming Pictures not downloading

[Android Central Question]

Google messenger for Android, on Pixel 2, all of a sudden incoming pictures will not open. How do I correct this?
Yesterday there was a message on messenger that Google had done an update. Since then, I cannot see incoming pictures. They try to download, but never complete.

 

[B. Diddy]

Welcome to Android Central! Is your mobile data turned on, and if so, how's the reception? MMS messages require mobile data, not voice signal or wi-fi.

 

[SmithRiverSuz]

Yes, mobile data is turned on and I have a good signal. Everything was okay until yesterday when Google did an update to messenger.

 

[B. Diddy]

In the Messages app's Advanced Settings, is the Auto-Download MMS toggle turned on?

 

[SmithRiverSuz]

Yes, Auto-Download MMS is turned on, but not for roaming

 

[Rukbat]

Make sure that WiFi is off when trying to retrieve MMS. Some Samsungs have had a problem with that - I don't see a P2 having a problem with it, but try it.

 

[SmithRiverSuz]

I tried a different messenger and it has the same issue. I can, however, get pictures on my phone with facebook messenger.

 

[SmithRiverSuz]

Not working with WiFi off either.

 

[mustang7757]

I think should try rebooting the device see if any glitches get fixed before going deeper into checking other things

I tried a different messenger and it has the same issue. I can, however, get pictures on my phone with facebook messenger.

 

[SmithRiverSuz]

I rebooted several times yesterday, and just now again and no progress. Still not seeing incoming pics.

 

[SmithRiverSuz]

After a lot of troubleshooting with Verizon, they are replacing my phone and sim card.

 

[B. Diddy]

Hmm, strange issue, but glad that they're giving you a replacement! Did you happen to see if the problem occurred in Safe Mode as well?