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Apps crashing after factory reset

Asked: Apr 21 2019 | 10:27 pm EDT 5020 Views 11 Answers View Best Answer

So, I have a Samsung Galaxy J7 prime (32gb storage, 2gb ram) I woke up one morning and my cellphone was crazy. It keeps crashing, the apps won't respond or it'll freeze. I've been getting a lot of messages System UI has stopped working recently as well as apps stopped working.

Things I have tried:
- wipe data/cache of each app that is not working
- wipe data/cache partition
- safe mode to isolate the problematic app (I also don't believe that this is caused by a third party app as these are the same apps I use on all my previous android phones and tablets with nothing out of the ordinary)
- uninstall and install apps that are not working
- factory reset

The factory reset was my last call, it did not succeed. I download only a few apps to check if the storage might be causing the problem, it didn't work. When I open WhatsApp for example, the app stops working. Then I try to open it again, I have to wait for a few seconds, even minutes for it to open but then again when I open a chat it freezes. I have to leave the app and start over.

I don't know what to do. pls send help lol


Best Answer

5
Apr 21 2019 | 10:33 pm EDT j0yce

Not yet... I don't know anything about this. I'm going to look it up. Thanks!

More Answers

56,660
Apr 21 2019 | 10:28 pm EDT mustang7757

So, I have a Samsung Galaxy J7 prime (32gb storage, 2gb ram) I woke up one morning and my cellphone was crazy. It keeps crashing, the apps won't respond or it'll freeze. I've been getting a lot of messages System UI has stopped working recently as well as apps stopped working.

Things I have tried:
- wipe data/cache of each app that is not working
- wipe data/cache partition
- safe mode to isolate the problematic app (I also don't believe that this is caused by a third party app as these are the same apps I use on all my previous android phones and tablets with nothing out of the ordinary)
- uninstall and install apps that are not working
- factory reset

The factory reset was my last call, it did not succeed. I download only a few apps to check if the storage might be causing the problem, it didn't work. When I open WhatsApp for example, the app stops working. Then I try to open it again, I have to wait for a few seconds, even minutes for it to open but then again when I open a chat it freezes. I have to leave the app and start over.

I don't know what to do. pls send help lol
Have you flashed this device through Odin?

56,660
Apr 21 2019 | 10:59 pm EDT mustang7757

Not yet... I don't know anything about this. I'm going to look it up. Thanks!
I'm asking because usually I seen this when people flash through Odin and put wrong files in different slots

5
Apr 21 2019 | 11:13 pm EDT j0yce

I see! I didn't do it, though. I downloaded the files to flash it through Odin but it's a bit complicated

56,660
Apr 21 2019 | 11:18 pm EDT mustang7757

I see! I didn't do it, though. I downloaded the files to flash it through Odin but it's a bit complicated
Yeah if your not familiar with it , don't want you to mess up the phone , did you download anything for the phone to start acting up like this?

5
Apr 21 2019 | 11:25 pm EDT j0yce

Yeah if your not familiar with it , don't want you to mess up the phone , did you download anything for the phone to start acting up like this?
Yeah. I didn't install anything. Yesterday it was working just fine. I remember it went out of battery, i plugged the charger on (it was one i don't regularly use). It took like, 2 hours to charge up to 25% of the battery. I took it off and then the crashing/freezing started.

56,660
Apr 21 2019 | 11:27 pm EDT mustang7757

Yeah. I didn't install anything. Yesterday it was working just fine. I remember it went out of battery, i plugged the charger on (it was one i don't regularly use). It took like, 2 hours to charge up to 25% of the battery. I took it off and then the crashing/freezing started.
You did the factory reset before it was crashing or after?

5
Apr 21 2019 | 11:30 pm EDT j0yce

After it was crashing

56,660
Apr 21 2019 | 11:44 pm EDT mustang7757

After it was crashing
So after it crashing you did factory reset and still crashes , try putting in safe mode see if it still happens.

5
Apr 22 2019 | 9:12 am EDT j0yce

So after it crashing you did factory reset and still crashes , try putting in safe mode see if it still happens.
So I did that and even in apps like YouTube which is a built in, it's not responding and crashes. :/
Do you think flashing it through Odin would solve that?

56,660
Apr 22 2019 | 9:22 am EDT mustang7757

So I did that and even in apps like YouTube which is a built in, it's not responding and crashes. :/
Do you think flashing it through Odin would solve that?
Yeah ,need to install fresh firmware again