1. Android Central Question's Avatar
    Every time I use the camera, the phone switches off. to start the phone again, I have to take the battery out, replace it, the the phone will restart.

    Any suggestions?

    Samsung galaxy note 4
    05-07-2019 04:58 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! Does this also happen in Safe Mode? https://support.t-mobile.com/docs/DOC-28897
    05-07-2019 09:13 PM
  3. tonedeaf222's Avatar
    I have something to add, which I just noticed. my old battery wasnt lasting long so I purchased a new one. The above things started to happen after that, so thinking that it may be a faulty battery, I purchased another one, same thing happens.
    So this morning I put my old, original battery in and i have no problem.
    When it happens with the new batteries, they have plenty of charge remaining.
    05-08-2019 12:47 AM
  4. B. Diddy's Avatar
    I'd still be interested in knowing if this still happens in Safe Mode.
    05-08-2019 01:20 AM
  5. tonedeaf222's Avatar
    Ok started the mobile in safe mode with the new battery installed and the same thing happens. Take a picture and it turns off. have to take the battery out and put back in before it will start again.
    WITH OLD BATTERY IT DOESNT HAPPEN , ONLY WITH THE TWO NEW BATTERIES.
    05-08-2019 08:32 PM
  6. B. Diddy's Avatar
    I'm not sure what's going on. With the new batteries, after you take them out and put them back in and restart, is the battery level still high, or has it dropped significantly?

    Keep in mind that replacement batteries for an old phone like a Note 4 are typically not "new" -- i.e., they haven't just rolled off the manufacturing belt. They've probably been sitting around for as long as the phone has been around, and so there's always the possibility that replacement batteries can be virtually dead-on-arrival.
    05-08-2019 10:09 PM
  7. tonedeaf222's Avatar
    No the level is nearly full and doesnt drop. Both new batteries do the same thing. one is a standard samsung battery the other is a 4500mAH.
    05-08-2019 10:19 PM
  8. B. Diddy's Avatar
    Maybe there's something about their fit that's not quite right, leading to a loose connection with the contacts? Or something about the batteries is causing a short?
    05-08-2019 10:32 PM

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