05-18-2019 12:39 AM
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  1. Android Central Question's Avatar
    Android Central Question
    Hi. My YouTube app doesn't work with full mobile data connection or wifi. I tried all these methods. I cleared cache and since it didn't help I cleared data and it didn't help too. I tried with force stop and restarted and then I disabled it and enabled it again. Still the problem is there. What can I do for this?
    05-15-2019 09:23 AM
  2. B. Diddy's Avatar
    B. Diddy
    Senior Ambassador
    Welcome to Android Central! Which phone? Is it only YouTube, or are other apps unable to connect to the web? Are you getting an error message?
    05-15-2019 09:28 AM
  3. Android user99's Avatar
    Android user99
    Originally Posted by B. Diddy
    Welcome to Android Central! Which phone? Is it only YouTube, or are other apps unable to connect to the web? Are you getting an error message?
    Hi. Yes it is only YouTube. I got a error message that there is a connection problem. Then only I tried those methods. And now it doesn't work at all. It keeps on loading for too long. And it does not work
    05-15-2019 10:01 AM
  4. Android user99's Avatar
    Android user99
    My phone is Samsung Galaxy A50
    05-15-2019 10:05 AM
  5. B. Diddy's Avatar
    B. Diddy
    Senior Ambassador
    Are you using a VPN? Was YouTube preinstalled on the phone, or did you have to install it yourself?
    05-15-2019 10:33 AM
  6. Android user99's Avatar
    Android user99
    Originally Posted by B. Diddy
    Are you using a VPN? Was YouTube preinstalled on the phone, or did you have to install it yourself?
    Yes I use vpn. But I won't connect to vpn when I use my YouTube app. Yes it was preinstalled
    05-15-2019 08:32 PM
  7. B. Diddy's Avatar
    B. Diddy
    Senior Ambassador
    Just as a test, try uninstalling your VPN app and see if that makes a difference.
    05-15-2019 08:37 PM
  8. Android user99's Avatar
    Android user99
    Yes it worked. Thank you for the help.
    B. Diddy likes this.
    05-18-2019 12:39 AM
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