1. Android Central Question's Avatar
    Hi after i updated my galaxy A7 2018 to pie version , screen lock doesn't working even tried to wipe cach but nothing happens .
    05-16-2019 05:36 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! What do you mean that it doesn't work? Do you mean that the screen never locks?
    05-16-2019 08:15 PM
  3. Adeeb Othman's Avatar
    Yes it is , please check this video i just uploaded
    05-17-2019 07:36 AM
  4. Adeeb Othman's Avatar
    05-17-2019 07:38 AM
  5. B. Diddy's Avatar
    What happens if you turn off Fingerprint?
    Adeeb Othman likes this.
    05-17-2019 11:26 AM
  6. methodman89's Avatar
    Your selection is Swipe. Are you unable to change it to pattern?
    05-17-2019 02:04 PM
  7. B. Diddy's Avatar
    Your selection is Swipe. Are you unable to change it to pattern?
    That's what the video was demonstrating -- he selected pattern, entered a pattern and confirmed it, and the next screen showed it's still set to Swipe.
    05-17-2019 03:02 PM
  8. Adeeb Othman's Avatar
    nothing happens
    i even managed to activate it by
    setting/accessibility/advanced setting/direction lock

    then i played with pattern it allowed me to activate finger print

    ps: i tried to add more fingers but system prevented me to do so |asking me to put screen lock as a usual procedure |
    05-17-2019 04:08 PM
  9. Adeeb Othman's Avatar
    thanks for explanation
    05-17-2019 04:09 PM
  10. B. Diddy's Avatar
    Was this an official system update pushed over-the-air, or did you download it as a file from some site?
    05-17-2019 05:51 PM
  11. methodman89's Avatar
    nothing happens
    i even managed to activate it by
    setting/accessibility/advanced setting/direction lock

    then i played with pattern it allowed me to activate finger print

    ps: i tried to add more fingers but it didn't respond until i activate screen lock
    If you tap on 'Swipe', do you get a submenu with pattern as an option?
    If yes, select it.
    05-17-2019 05:51 PM
  12. Adeeb Othman's Avatar
    yes it is , during may month i received it
    Screen lock stopped working-whatsapp-image-2019-05-14-10.10.10-pm.jpeg
    05-18-2019 11:29 AM
  13. Adeeb Othman's Avatar
    nothing shows
    05-18-2019 11:30 AM
  14. B. Diddy's Avatar
    Try going to Settings>Security​ and Clear Credentials.
    05-18-2019 12:50 PM
  15. Adeeb Othman's Avatar
    i tried it , nothing happens
    05-18-2019 01:09 PM
  16. B. Diddy's Avatar
    Hmm, I'm running out of ideas. The copy of the firmware could be corrupt -- you could try reinstalling it using Smart Switch: SmartSwitch: Install & update or replace firmware. Or with Odin: http://forums.androidcentral.com/amb...interface.html
    05-18-2019 01:56 PM
  17. Adeeb Othman's Avatar
    i fixed it by :
    taking backup by Samsung smart switch
    then i factory reset it
    every thing is working fine even the battery health i noticed it stable and last longer than before (after pie update 1st time )
    B. Diddy likes this.
    05-20-2019 08:03 PM
  18. B. Diddy's Avatar
    Great! For some reason, I thought you had already tried a factory reset ...
    05-20-2019 09:25 PM

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