05-27-2019 12:41 AM
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  1. Android Central Question's Avatar
    Android Central Question
    So I had to hard reset my Alcatel Evolve using the lock button and volume and it's starting back up to restart. But there's a padlock icon on the top left corner on the notification bar which is causing me not to be able to slide the bar down to click, and 2 step verification for my google account, help
    05-26-2019 09:19 PM
  2. B. Diddy's Avatar
    B. Diddy
    Senior Ambassador
    Welcome to Android Central! When you say "hard reset," do you mean a factory reset as described here? https://support.t-mobile.com/docs/DOC-33172
    05-27-2019 12:41 AM
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