1. Mohammed Adili's Avatar
    I purchased this phone on February,but until now i didn't receive any security patch or upgrade to Android 9, last patch on December 2018.
    I tried checked Update many times but same issue,also tried by hicare & hisuit always show massage i have last update with build number:
    INE-LX1 8.2.0.131 (C185)
    when im pressed on current version for change log it is no i formation
    06-05-2019 08:33 PM
  2. mustang7757's Avatar
    I purchased this phone on February,but until now i didn't receive any security patch or upgrade to Android 9, last patch on December 2018.
    I tried checked Update many times but same issue,also tried by hicare & hisuit always show massage i have last update with build number:
    INE-LX1 8.2.0.131 (C185)
    when im pressed on current version for change log it is no i formation
    Do you think it has something to do with the ban?
    06-05-2019 09:30 PM
  3. Mohammed Adili's Avatar
    No i didn't beacuse i didn't receive any update before that.
    06-05-2019 09:56 PM
  4. mustang7757's Avatar
    No i didn't beacuse i didn't receive any update before that.
    I see, have you tried anything like rebooting the device ?
    06-05-2019 10:03 PM
  5. Mohammed Adili's Avatar
    Yes, i tried and i recovered software but it's not work also format a device but same problem :/
    06-05-2019 10:10 PM
  6. mustang7757's Avatar
    Yes, i tried and i recovered software but it's not work also format a device but same problem :/
    I would contact Huawei see what they say, I think you tried some good options but didn't work out.
    06-05-2019 10:12 PM
  7. Mohammed Adili's Avatar
    i contacted with him by live chat on hicare also they don't have any idea and asked me to send a device for service center, i think will do that next week.
    Thank's fot help.
    06-05-2019 10:18 PM
  8. mustang7757's Avatar
    i contacted with him by live chat on hicare also they don't have any idea and asked me to send a device for service center, i think will do that next week.
    Thank's fot help.
    Ok yeah definitely send it in something wrong, your welcome and good luck!
    06-05-2019 10:22 PM

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