Alexa app not working

[Android Central Question]

I'm trying to set connect my echo to my new wifi, and I tried opening that app, and all I get is the repeated dotes to show loading. And it goes on forever. I tried uninstalling and reinstalling several times. Tired to force close it and restart my phone. Tried turning off my wifi and using my mobile data on phone so the app would load. But nothing is working.

 

[methodman89]

Are you connecting the phone to the exact ic as the echo is?