Factory Resetting of an Android device removes all personal data, including the things you mention, and restores the phone to how it was when you bought it, although any software updates remain unaffected. Because the personal data is wiped, it's usually wise to back it up somewhere first, and wiser to have been backing up photos and other important things as soon as you started using the phone. I'm not sure what your Windows reference means. Anyway, it's a drastic step, probably unnecessary in your case, and there are other things you can try first. Try these, for example:
https://forums.androidcentral.com/sh...d.php?t=558872
Tell us if you still have trouble. We can suggest other things.
