1. Michael John39's Avatar
    it started happening monday evening after i transfered some music from my hard drive to my phone then it switched off.
    06-11-2019 05:52 PM
  2. belodion's Avatar
    Welcome.

    Try Safe Mode. If the trouble persists in Safe Mode, reboot into normal mode and try this: https://forums.androidcentral.com/sh...d.php?t=558872

    If that doesn't help, it may be best to delete the music files.

    Get back to us if you need further help.
    06-11-2019 06:01 PM
  3. Michael John39's Avatar
    i did all of that any other suggestions
    06-11-2019 06:38 PM
  4. B. Diddy's Avatar
    Welcome to Android Central! Try booting into Recovery and wipe the cache partition: https://www.hardreset.info/devices/a...recovery-mode/
    06-11-2019 08:33 PM
  5. Michael John39's Avatar
    i tried that any other idea
    06-11-2019 08:48 PM
  6. mustang7757's Avatar
    i tried that any other idea
    Does this phone have a SD card ? If not open your files directory if you can screenshot it so I can tell you what files to delete
    06-11-2019 08:55 PM
  7. B. Diddy's Avatar
    The next step would be a factory reset from the Recovery Menu. Unfortunately, this means you'll lose any data locally saved to the device, so hopefully you were backing any important data up on a regular basis.
    06-12-2019 03:01 AM

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