1. Android Central Question's Avatar
    I get this error when I try to make an in-app purchase on my main account, but when I go on an alt account that has no money on it, it works.

    I've tried to delete my account and clear cache and data, and restarting my phone, relogging onto my account but it still fails.

    What can I do to fix this?
    06-13-2019 12:34 AM
  2. B. Diddy's Avatar
    Welcome to Android Central! Open the Play Store app, tap Menu>Payment Methods, and make sure a valid form of payment has been selected.
    06-13-2019 03:26 AM
  3. PartyVolt's Avatar
    I want to pay using Google play money, and I have no credit card that I can use, so how would I select to pay with Google play cash?
    06-13-2019 01:24 PM
  4. B. Diddy's Avatar
    Have you already redeemed your Google Play gift card, so that the balance is in your Google Play account? https://support.google.com/googlepla.../3422659?hl=en
    06-13-2019 07:34 PM
  5. PartyVolt's Avatar
    Yes, I already have money on the account. It has worked forever but hasn't worked for about 3 weeks.
    06-13-2019 10:05 PM
  6. B. Diddy's Avatar
    In the link I shared above, click the Get Help option at the upper right, then select the Google Play gift card option, then request a chat or call to see if someone from Google can help resolve the issue.
    06-14-2019 03:04 AM

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