1. Android Central Question's Avatar
    my fathers galaxy note 4 has just asked him for a password in order to be unlocked when he never set one up. nobody could have had access to the phone in order to make a password without his realising. he tells me (google alerted him to the fact that) somebody attempted to access his gmail account but to the best of my knowledge you cant set an android password via email.
    is this a known bug of some kind? is there something malicious at play here.
    any help would be much appreciated as a factory reset is obviously not preferable for him.
    thank you
    06-15-2019 09:26 AM
  2. mustang7757's Avatar
    my fathers galaxy note 4 has just asked him for a password in order to be unlocked when he never set one up. nobody could have had access to the phone in order to make a password without his realising. he tells me (google alerted him to the fact that) somebody attempted to access his gmail account but to the best of my knowledge you cant set an android password via email.
    is this a known bug of some kind? is there something malicious at play here.
    any help would be much appreciated as a factory reset is obviously not preferable for him.
    thank you
    At some point someone added a password, now the only way around this is access your Google or Samsung account and follow the procedure , because even factory reset you'll need to enter your Google credentials to move past set up page .
    Rukbat likes this.
    06-15-2019 09:41 AM
  3. B. Diddy's Avatar
    Welcome to Android Central! Can you show us a screenshot of his phone asking for the password? http://forums.androidcentral.com/gen...d-central.html. You'll have to register on this forum first. https://forums.androidcentral.com/as...community.html

    One thing to make sure of is that it's not some sort of phishing popup cleverly masquerading as a screen lock.
    06-15-2019 01:44 PM

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