Why settings> Display & Gestures = Scratches?

[Android Central Question]

When I open it appears a message says, " Settings has stopped Unexpectedly Would you like to send an error report to htc ?

 

[B. Diddy]

re: Why settings> Display & Gestures = Scratches?

Welcome to Android Central! Which HTC phone? Does this persist after a reboot, or in Safe Mode?

 

[nicwinner]

re: Why settings> Display & Gestures = Scratches?

my cell is htc 626 dual sim, i have restared and the same things.
i haven't tried safe mode still, i don't know. but I did a factory reset a few days ago and work fine, but then updated all the apps and back again the problem

 

[nicwinner]

re: Why settings> Display & Gestures = Scratches?

Welcome to Android Central! Which HTC phone? Does this persist after a reboot, or in Safe Mode?

hello

 

[B. Diddy]

re: Why settings> Display & Gestures = Scratches?

Hi! Here are the steps for Safe Mode: https://support.t-mobile.com/docs/DOC-28612. The fact that the problem came back after updating all of your apps (which presumably includes apps you installed yourself) supports the possibility that one of those apps is causing the problem.

 

[nicwinner]

re: Why settings> Display & Gestures = Scratches?

Hi! Here are the steps for Safe Mode: https://support.t-mobile.com/docs/DOC-28612. The fact that the problem came back after updating all of your apps (which presumably includes apps you installed yourself) supports the possibility that one of those apps is causing the problem.

ok, I did it, but the problem persist still in safe mode.

 

[nicwinner]

re: Why settings> Display & Gestures = Scratches?

what can i do ?

 

[B. Diddy]

re: Why settings> Display & Gestures = Scratches?

Does this only happen when you try to go to the Display & Gestures menu, or does it happen if you try to open anything in the system settings?

 

[nicwinner]

re: Why settings> Display & Gestures = Scratches?

Does this only happen when you try to go to the Display & Gestures menu, or does it happen if you try to open anything in the system settings?

only happen when I try to open Display & Gestures menu

 

[B. Diddy]

re: Why settings> Display & Gestures = Scratches?

Did you ever Disable any system apps in the Settings>Apps​ menu?

 

[nicwinner]

re: Why settings> Display & Gestures = Scratches?

ERROR REPORT (this appears in cellphone )

Report type
Crash
Package name
com.android.settings
package version
653702815
package version name
6.9.781160
Installed by
com.htc.feedback
Process name
com.android.settings
system app
true
Device
htc_v36bml_dugl
Build ID
LMY47D release-keys
Buld type
user
Model
HTC Desire 626 dual sim
Exeception class name
java.lang.NullpointerException

 

[nicwinner]

re: Why settings> Display & Gestures = Scratches?

Did you ever Disable any system apps in the Settings>Apps​ menu?

not, never i disable any apps in the settings apps menu

 

[mustang7757]

re: Why settings> Display & Gestures = Scratches?

When I open it appears a message says, " Settings has stopped Unexpectedly Would you like to send an error report to htc ?

When that error report pops up does it give option info?

 

[nicwinner]

re: Why settings> Display & Gestures = Scratches?

When that error report pops up does it give option info?

yes

ERROR REPORT (this appears in cellphone )

Report type
Crash
Package name
com.android.settings
package version
653702815
package version name
6.9.781160
Installed by
com.htc.feedback
Process name
com.android.settings
system app
true
Device
htc_v36bml_dugl
Build ID
LMY47D release-keys
Buld type
user
Model
HTC Desire 626 dual sim
Exeception class name
java.lang.NullpointerException

 

[mustang7757]

re: Why settings> Display & Gestures = Scratches?

yes

ERROR REPORT (this appears in cellphone )

Report type
Crash
Package name
com.android.settings
package version
653702815
package version name
6.9.781160
Installed by
com.htc.feedback
Process name
com.android.settings
system app
true
Device
htc_v36bml_dugl
Build ID
LMY47D release-keys
Buld type
user
Model
HTC Desire 626 dual sim
Exeception class name
java.lang.NullpointerException

Tap the info does it allow you to clear cache and data ?

 

[mustang7757]

re: Why settings> Display & Gestures = Scratches?

Tap the info does it allow you to clear cache and data ?

Like this?

 

[nicwinner]

re: Why settings> Display & Gestures = Scratches?

not, that info is not in the error report nor clear cache and data

 

[mustang7757]

re: Why settings> Display & Gestures = Scratches?

not, that info is not in the error report nor clear cache and data

Ok, so you have system settings crashed,
1. Option if you download APK file that conflict with system.
2. Any application like theme installer substratum
3. If none of this you'll need to reinstall the firmware onto your device , you did factory reset so this would be only option.

 

[targetpurist]

re: Why settings> Display & Gestures = Scratches?

Hi everyone. I'm also having exactly the same problem, only with the Display and Gestures setting. All exactly as per the OP. If anyone has solved this, I'd be most appreciative.

HTC Desire 628 (not dual sim), all updated with latest updates. I've been using the phone without problems for a few years, and this issue only surfaced after I did a hard reset.

Thank you.

 

[Afaq Shakoor]

Hi everyone. I'm also having exactly the same problem, only with the Display and Gestures setting. All exactly as per the OP. If anyone has solved this, I'd be most appreciative.

HTC Desire 628 (not dual sim), all updated with latest updates. I've been using the phone without problems for a few years, and this issue only surfaced after I did a hard reset.

Thank you.

Exact same problem, have been using for almost 3 years, never faced this issue, suddenly it has popped up. Notice my display brightness was flickering, so tried to go into the display & gestures settings, but it is crashing. Last software installed was Vysor, have uninstalled, but the problem persists.

By the way, my phone is HTC 830, dual SIM.