why can't i login in the play store?

[Android Central Question]

if i start my play store, there come a second screen above. they say i need to login, but when i try to login i push the button buth nothing happends....

and now also a got notifications that google play services need to update but i have no google play services on my phone

so help me!

 

[belodion]

You won’t get far without Google Play Services. There will be no app icon for it, but is the app itself not listed in Settings, Apps?

 

[mustang7757]

if i start my play store, there come a second screen above. they say i need to login, but when i try to login i push the button buth nothing happends....

and now also a got notifications that google play services need to update but i have no google play services on my phone

so help me!

Hi, if you have Google play store , you will have play services also. Make a Google account in accounts and update play services when it prompt you.

 

[maikelck]

nope, google play service is just gone...

 

[maikelck]

already did that nothing happend

 

[methodman89]

nope, google play service is just gone...

You need to also 'show system apps' . If it wasn't there , you probably couldn't post here.

 

[maikelck]

You need to also 'show system apps' . If it wasn't there , you probably couldn't post here.

already did that... but google play service is just no where....

 

[methodman89]

Please post a screenshot of this Settings page.

 

[mustang7757]

nope, google play service is just gone...

You won't see play services unless you go to apps list in settings like how methodman provided in screenshot.

 

[maikelck]

 

[mustang7757]

View attachment 304896

Which Samsung phone you using?
Once you get log in play store you get that also

 

[mustang7757]

Long press Google play store >tap info>clear data,cache, force stop then go back into play store see if u can put your account in.

 

[maikelck]

Which Samsung phone you using?
Once you get log in play store you get that also View attachment 304899

samsung galaxy A3 2017

 

[mustang7757]

samsung galaxy A3 2017

Above your post is a step I like you to try.

 

[maikelck]

it didn't work....

 

[mustang7757]

it didn't work....

Uninstall play store and reinstall.

 

[maikelck]

Uninstall play store and reinstall.

didn't work

 

[mustang7757]

didn't work

Where you ever able to sign into playstore?

 

[maikelck]

Where you ever able to sign into playstore?

yes before this happend, since than not any more

 

[mustang7757]

yes before this happend, since than not any more

Can you tell me if you download anything or did something different that might affect this , because next step is factory reset