1. Android Central Question's Avatar
    my samsung j5 prime was restarted and requests a password to unlock my phone but now i cannot remember my password, how can i access my phone now
    06-30-2019 06:37 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! Try unlocking it remotely using Samsung's Find My Mobile: https://findmymobile.samsung.com/. If you can't, then you'd have to do a hardware key factory reset, which will still require you to enter the Google account and password associated with the phone. You remember that, right?
    06-30-2019 10:29 PM

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