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Android Central Question
My wife dropped her phone off the bed a few weeks ago. The phone was completely dead so I plugged it up to the computer and was able to get it turned on and forced restarted it. However over the last two weeks it will not turn on or charge at all. When holding the power button and volume down button all I get is a red battery light with an x. I have phone insurance to get a replacement but I am trying to find out if I can do anything else to fix it. Like download a software update from my computer then load it on the phone itself.