1. Android Central Question's Avatar
    Have Galaxy J7 Prime (2017 model) it's about 2 years old.
    I never had an issue with contacts and customizing ringtones to differentiate between solicitation, doctor, veterinarian, friends, and family calls. This is driving me to the point of buying a newer phone.

    Now when I add a custom call, i get a pop up stating to complete action using: Drive, OneDrive, Sound Picker and a choice of: just once or always.

    When i select one of the choices a pop up for a picture file choices and when i select the picture a window pops up saying not supported then it stays at default. I reset the phone a few times to try different.

    I don't have ID activated I checked.

    how can I get the phone back to the way it was before all this craziness?
    07-12-2019 11:27 AM
  2. Galactic Zoo's Avatar
    Please see the stick about this. It's at the top of the page
    07-12-2019 11:30 AM

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