1. akashmushtaq52744's Avatar
    yesterday my phone was too slow and it hangs again and again so I try to reboot it. when I reboot my cell phone my pictures from mobile gallery and some videos are not there. if someone has a solution then please guide me how can I get my data back?
    07-16-2019 12:51 AM
  2. B. Diddy's Avatar
    Welcome to Android Central! Which phone? Where were the photos saved to -- Internal Storage or the SD card?

    Data recovery software in the Play Store probably won't help much if your photo files have become corrupted or if they were deleted.
    07-16-2019 02:40 AM
  3. akashmushtaq52744's Avatar
    it was Huawei y7 prime 2018. data was in internal storage
    07-17-2019 04:44 AM
  4. anon(10614692)'s Avatar
    Please check your Photos app and see if the data is there
    07-17-2019 04:59 AM
  5. B. Diddy's Avatar
    Also, use any file manager app and look directly in the /DCIM/Camera directory to see if the actual photo files are still there.
    07-17-2019 07:17 PM
  6. akashmushtaq52744's Avatar
    i already check DCIM directory there is no photo even no thumbnail available

    i check built-in photo app?
    07-18-2019 12:26 AM
  7. B. Diddy's Avatar
    If these were photos and videos you took with your Camera app, and if they're not in the /DCIM/Camera directory, then they're gone, if you hadn't backed them up beforehand. I can't be sure how they disappeared, but they're gone.
    07-18-2019 01:20 AM
  8. akashmushtaq52744's Avatar
    ok, thank you dear for your compliments.
    07-18-2019 02:59 AM
  9. methodman89's Avatar
    Just to be sure, download Data Size Explorer from the play store and search the entire memory for the pics. Good luck
    07-22-2019 03:07 AM
  10. belodion's Avatar
    It can help you to find your lost images and videos,try it now.
    Perhaps, but there are others that offer the same service. Why do you recommend that one?
    07-22-2019 03:21 AM
  11. B. Diddy's Avatar
    I'd go with a recovery program that's much better established and has some kind of reputation, rather than some random one. There are some shady characters in this space.
    07-22-2019 11:48 AM
  12. akashmushtaq52744's Avatar
    which recovery program?

    please tell me the name of recovery software through which i can recover my lost data?

    thank you i'll try this application
    07-23-2019 12:44 AM
  13. belodion's Avatar
    thank you i'll try this application
    How much will it cost to use?
    07-23-2019 06:48 AM
  14. B. Diddy's Avatar
    I looked at the website for Fucosoft [Mod note: referring to post from spammer that has since been deleted] (tee-hee). Does not look trustworthy to me at all. Almost certainly based in Asia (probably China), but the "Our Team" section has a photo that screams Getty stock image, with a bunch of very genial Caucasian faces smiling back at you reassuringly. Testimonials are comedically fake -- one of them is from "Richard," with a lovely brunette woman in the photo. Avoid at all costs.

    I'm just going to close this thread for now. Any other members with legitimate questions can feel free to start a new thread.
    07-23-2019 11:44 AM
  15. Rukbat's Avatar
    File recovery requires rooting. Never trust an unknown company to root your phone (not even one as well-known as DrFone). You may find that the next time you try to update your phone, the update fails - because of "fingerprints" left by the recovery app. Then begins the long process of backing the entire phone up manually, flashing the stock ROM and restoring everything manually.

    It's much easier to just keep anything important backed up. Much safer for your phone and data too.
    07-23-2019 01:27 PM

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