07-16-2019 07:28 PM
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  1. Johnna G's Avatar
    Johnna G
    I have a LG Tribute HD (Android 6.0.1) that operates with a specific SIM card. I misplaced the original SIM. How do I unlock the SIM slot to work with other cards? I spoke to Sprint, but they required the previous account holders information which is still linked to the phone. Since I bought my phone used I don't have access to that information and can't get it. Is there any other way?
    07-16-2019 06:36 PM
  2. hallux's Avatar
    hallux
    Q&A Team
    That previous account holder information would be needed in order to (arguably, legally) complete the process. For all the rep knows you found the device on the street and are trying to use it, while someone else is looking for their phone.
    07-16-2019 07:07 PM
  3. Mike Dee's Avatar
    Mike Dee
    Trusted Member
    Community Review Team
    Ambassador
    Originally Posted by Johnna G
    I have a LG Tribute HD (Android 6.0.1) that operates with a specific SIM card. I misplaced the original SIM. How do I unlock the SIM slot to work with other cards? I spoke to Sprint, but they required the previous account holders information which is still linked to the phone. Since I bought my phone used I don't have access to that information and can't get it. Is there any other way?
    I don't know how you made the transaction but your only recourse is to deal with the seller
    07-16-2019 07:28 PM
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