07-25-2019 09:49 PM
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  1. Android Central Question's Avatar
    Android Central Question
    I don't have a work profile and never have. I took over husband's old phone and just recently reset it because it kept shutting down. I have a Moto e5 plus and he. Did a bug report and now I'm being accused of have a work profile and other crap on it that I didn't download. Also does with the bug report he took on the phone after I reset it only show activity from the reset date forward or does it show all of the phones information since purchased? Please help ASAP. ANY APP OR SITE I CAN USE TO USE TO EXPLAIN WHAT INFORMATION A THE BUG REPORT I SHOWING AND WHY
    07-22-2019 11:50 PM
  2. belodion's Avatar
    belodion
    Co-Ambassador Team Lead
    What is it to which you refer when you say in your title 'this'? Why was the bug report sent, and because of what? Why do you feel that you have to explain things to your husband?
    07-23-2019 07:52 AM
  3. mustang7757's Avatar
    mustang7757
    Trusted Member
    Ambassador
    Moderator
    Originally Posted by Android Central Question
    I don't have a work profile and never have. I took over husband's old phone and just recently reset it because it kept shutting down. I have a Moto e5 plus and he. Did a bug report and now I'm being accused of have a work profile and other crap on it that I didn't download. Also does with the bug report he took on the phone after I reset it only show activity from the reset date forward or does it show all of the phones information since purchased? Please help ASAP. ANY APP OR SITE I CAN USE TO USE TO EXPLAIN WHAT INFORMATION A THE BUG REPORT I SHOWING AND WHY
    If you can register a account here we be happy to assist you.
    I'll leave a link to register so you can communicate here.
    https://forums.androidcentral.com/as...community.html
    07-23-2019 08:19 AM
  4. B. Diddy's Avatar
    B. Diddy
    Senior Ambassador
    Welcome to Android Central! When you took over your husband's phone, did you do a proper factory reset before adding your account? In order to do a proper factory reset, first your husband had to remove his Google account by going to Settings>Accounts>Google and tapping Menu>Remove Account. Then do the factory reset from the Settings>Backup & Reset ​menu. After the reset, set it up as you normally would, this time with your own Google account. Or do you share the same account?
    Rukbat likes this.
    07-23-2019 12:52 PM
  5. Scott337's Avatar
    Scott337
    If the bug report was taken when he still had the phone then it would show that the phone has a corporate account associated, which it did when the bug report was taken. If Moto, or someone else, requested the bug report then you could take another one now that his corporate account has been removed from the phone.
    belodion likes this.
    07-23-2019 03:43 PM
  7. belodion's Avatar
    belodion
    Co-Ambassador Team Lead
    ^ That makes sense.

    I suspect that the husband now has a black eye.
    07-25-2019 09:49 PM
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