1. Android Central Question's Avatar
    Hello. I have Vivo V 11. I have My fingerprint as the password. But my friend entered his fingerprint many times and the phone got locked. Now it is not showing me the option for fingerprint but asking me for the pattern which i don't remember. I also don't remember the security questions. I just have my fingerprint which is the only unlocking method with me. How do i get it back now ? Please help guys. Please help. i have the correct fingerprint with me which is my finger.
    07-27-2019 10:13 AM
  2. belodion's Avatar
    Contact the manufacturer's customer support. You'll probably have to factory reset though, wiping all your data.

    Consider suing your friend.
    07-27-2019 10:49 AM
  3. B. Diddy's Avatar
    Welcome to Android Central! That's what the backup pattern is for -- in case there's a problem with the fingerprint sensor. You have to remember that. In fact, most Android phones will still periodically ask for your backup password/pattern, even when the fingerprint sensor is working correctly, to give greater security -- you've never seen that before? This most notably happens when you do a cold boot.
    07-28-2019 12:04 AM

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