1. Android Central Question's Avatar
    I have a Razer phone 2.
    I updated my phone to Android pie 9 update and my phone has froze nemerous times since I've updated my phone.
    My phone is new. I purchased the phone in early July.
    At least once a day, sometimes 2-3 times a day I have to hold the power button down for 10-15 seconds to hard reset my phone and that can't be good for my phone's hardware.
    Is there going to be a fix for this issue in the near future or is this something I'm going to have to deal with ?
    08-06-2019 12:42 AM
  2. mustang7757's Avatar
    Hi , if you can register a account here , me or other members be happy to assist.https://forums.androidcentral.com/sh...d.php?t=409154
    I have a Razer phone 2.
    I updated my phone to Android pie 9 update and my phone has froze nemerous times since I've updated my phone.
    My phone is new. I purchased the phone in early July.
    At least once a day, sometimes 2-3 times a day I have to hold the power button down for 10-15 seconds to hard reset my phone and that can't be good for my phone's hardware.
    Is there going to be a fix for this issue in the near future or is this something I'm going to have to deal with ?
    08-06-2019 05:20 AM
  3. DanRazerMan's Avatar
    Hi, lots of people are experiencing the same issue. For me I purchased my Razer 2 about 2 weeks ago. Worked fine until I did the update, phone freezes only in Chrome.
    08-10-2019 07:22 PM
  4. DanRazerMan's Avatar
    Is this going to be resolved?
    08-10-2019 07:22 PM
  5. mustang7757's Avatar
    Is this going to be resolved?
    Can you you clear cache in recovery?
    08-10-2019 07:25 PM
  6. mustang7757's Avatar
    Hi, lots of people are experiencing the same issue. For me I purchased my Razer 2 about 2 weeks ago. Worked fine until I did the update, phone freezes only in Chrome.
    Welcome to the forums, thanks for registering. Sorry for late reply
    08-10-2019 07:25 PM
  7. DanRazerMan's Avatar
    Can you you clear cache in recovery?
    Hi, how would I go about clearing cache in recovery mode. I guess firstly, how do I get to recovery mode?
    08-10-2019 07:30 PM
  8. mustang7757's Avatar
    Hi, how would I go about clearing cache in recovery mode. I guess firstly, how do I get to recovery mode?
    Ok give me a minute I'll check for you
    08-10-2019 07:34 PM
  9. mustang7757's Avatar
    Hi, how would I go about clearing cache in recovery mode. I guess firstly, how do I get to recovery mode?
    Follow this procedure
    Wipe cache .
    https://www.hardreset.info/devices/r...recovery-mode/
    08-10-2019 07:37 PM
  10. B. Diddy's Avatar
    FYI, I see from this article that the 1st gen Razer Phone supported seamless updates, and therefore didn't have a cache partition to wipe: https://twrp.me/razer/razerphone.html. The same is probably the case for the Razer Phone 2. Unfortunately, the folks at hardreset.info don't always have the most accurate information about some phones.

    Does the problem persist in Safe Mode? https://www.hardreset.info/devices/r...e-2/safe-mode/ (Those steps ought to work.)
    08-10-2019 11:13 PM
  11. mustang7757's Avatar
    FYI, I see from this article that the 1st gen Razer Phone supported seamless updates, and therefore didn't have a cache partition to wipe: https://twrp.me/razer/razerphone.html. The same is probably the case for the Razer Phone 2. Unfortunately, the folks at hardreset.info don't always have the most accurate information about some phones.

    Does the problem persist in Safe Mode? https://www.hardreset.info/devices/r...e-2/safe-mode/ (Those steps ought to work.)
    Oh nice find b.diddy so this wont work
    What other options can we suggest?
    B. Diddy likes this.
    08-10-2019 11:16 PM
  12. B. Diddy's Avatar
    What other options can we suggest?
    I mentioned Safe Mode above, in case some app that the user installed is clashing with Razer's Pie code.
    mustang7757 likes this.
    08-10-2019 11:40 PM
  13. mustang7757's Avatar
    I mentioned Safe Mode above, in case some app that the user installed is clashing with Razer's Pie code.
    I agree..
    Missed that lol
    08-10-2019 11:45 PM

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