1. Android Central Question's Avatar
    I have a Samsung Galaxy S7 and for the past few months, whenever I am on a phone call, and then receive a text, the icon appears at the top of the screen but I don't hear the faint sound in the background to alert me to the text. My phone is used for work. If my boss is texting me for an immediate answer, he'll have to call me upset and ask why I didn't respond to his text. I've exhausted efforts to check all notifications-app manager, mobile data, sounds, alerts, etc. Any ideas?? TIA!
    08-06-2019 09:23 AM
  2. mustang7757's Avatar
    I have a Samsung Galaxy S7 and for the past few months, whenever I am on a phone call, and then receive a text, the icon appears at the top of the screen but I don't hear the faint sound in the background to alert me to the text. My phone is used for work. If my boss is texting me for an immediate answer, he'll have to call me upset and ask why I didn't respond to his text. I've exhausted efforts to check all notifications-app manager, mobile data, sounds, alerts, etc. Any ideas?? TIA!
    Hi , if you can register a account here , me or other members be happy to assist.https://forums.androidcentral.com/sh...d.php?t=409154
    08-06-2019 09:26 AM
  3. jpat3's Avatar
    Done...thanks.
    08-06-2019 09:37 AM
  4. mustang7757's Avatar
    Done...thanks.
    Hi, thanks for registering!
    Have you checked phone settings?
    Notify when on call, I'll leave a screenshot Why do I not receive a text notification when on a phone call?-screenshot_20190806-103838_phone.jpeg
    08-06-2019 09:39 AM
  5. jpat3's Avatar
    I've been through my phone and I don't have that specific option, "notify during calls". I will hear a notification when another call is coming in but nothing when a text is coming in. So frustrating. I'm afraid maybe a system update caused this and I'll end up needing a newer phone.
    08-06-2019 10:46 AM
  6. mustang7757's Avatar
    I've been through my phone and I don't have that specific option, "notify during calls". I will hear a notification when another call is coming in but nothing when a text is coming in. So frustrating. I'm afraid maybe a system update caused this and I'll end up needing a newer phone.
    Yeah that screenshot was from my note 9
    If you can display what's in your settings with a screen shot? Just block any personal info
    08-06-2019 10:55 AM

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