1. Android Central Question's Avatar
    I need help, I always record videos on my phone, this is the first time I've ever dealt with this problem, I tried viewing some of the videos but it just keeps saying "Cannot Play video, This file type is not supported". Please help, I really need to fix this!
    08-06-2019 07:23 PM
  2. mustang7757's Avatar
    I need help, I always record videos on my phone, this is the first time I've ever dealt with this problem, I tried viewing some of the videos but it just keeps saying "Cannot Play video, This file type is not supported". Please help, I really need to fix this!
    Hi , if you can register a account here , me or other members be happy to assist.I'll provide a link to register so you can communicate here.https://forums.androidcentral.com/sh...d.php?t=409154
    08-06-2019 07:28 PM
  3. MobileAngel's Avatar
    Okay, I'm done creating an account.
    08-06-2019 08:14 PM
  4. mustang7757's Avatar
    Okay, I'm done creating an account.
    Hi, thanks for registering!
    08-06-2019 08:16 PM
  5. mustang7757's Avatar
    Which phone you have this problem on?
    08-06-2019 08:17 PM
  6. MobileAngel's Avatar
    I have an LG V30
    08-06-2019 08:22 PM
  7. mustang7757's Avatar
    I have an LG V30
    Have you tried clearing cache and force stop gallery?
    08-06-2019 08:23 PM
  8. MobileAngel's Avatar
    Not yet, could it possibly delete all my photos and videos in my gallery?
    08-06-2019 08:25 PM
  9. mustang7757's Avatar
    Not yet, could it possibly delete all my photos and videos in my gallery?
    No you'll be fine.
    08-06-2019 08:29 PM
  10. MobileAngel's Avatar
    Okay thanks, I'll try that!
    08-06-2019 08:33 PM
  11. mustang7757's Avatar
    Okay thanks, I'll try that!
    Your welcome , let me know.
    08-06-2019 08:35 PM
  12. MobileAngel's Avatar
    I just tried clearing the gallery cache and force stop, then I restarted my phone but I still can't access my video file.
    08-06-2019 08:43 PM
  13. mustang7757's Avatar
    I just tried clearing the gallery cache and force stop, then I restarted my phone but I still can't access my video file.
    Hmm..can you try safe mode ?
    08-06-2019 08:43 PM
  14. MobileAngel's Avatar
    Okay, also what does Safe mode do and how do I turn it off?
    08-06-2019 08:47 PM
  15. mustang7757's Avatar
    Okay, also what does Safe mode do and how do I turn it off?
    It turns off any 3rd party apps , so we can eliminate any of them causing this . Just a restart of the phone turns it off.
    08-06-2019 08:48 PM
  16. MobileAngel's Avatar
    Okay, thanks!
    08-06-2019 08:50 PM
  17. mustang7757's Avatar
    Okay, thanks!
    Your welcome.
    08-06-2019 08:51 PM
  18. MobileAngel's Avatar
    How do I turn safe mode on?
    08-06-2019 08:51 PM
  19. mustang7757's Avatar
    How do I turn safe mode on?
    Every phone is different let me look it up
    08-06-2019 08:53 PM
  20. MobileAngel's Avatar
    Nevermind, I just found it, but thanks and I'll let you if this helps
    08-06-2019 08:57 PM
  21. MobileAngel's Avatar
    I still can't access my video file with safe mode on
    08-06-2019 09:00 PM
  22. mustang7757's Avatar
    I still can't access my video file with safe mode on
    Let's see if anyone else has a suggestion before I recommend a factory reset , just make sure everything back up.in case you have to go that way.
    08-06-2019 09:18 PM
  23. MobileAngel's Avatar
    Okay, thank you.
    08-06-2019 09:27 PM
  24. mustang7757's Avatar
    Okay, thank you.
    Your welcome..
    08-06-2019 10:10 PM
  25. B. Diddy's Avatar
    What video format is the Camera app saving in? The usual mp4, or is it some other format?
    08-07-2019 10:37 PM

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