I'd like to recommend creating a account so me or other members can assist you, as guest have limitations in replying here and if we need further Information to communicate with you.
I'll provide a link to register, please come back to your post so we can further assist you . Thank you
Welcome to Android Central! What do you mean by an abnormal factory reset? Do you mean that it reset without warning? Or are you talking about an unauthorized factory reset? Have you been able to boot the phone to the homescreen?