1. Android Central Question's Avatar
    dear sir i am using samsung galaxy A5 mobile ,now its screen not working now i wish to change its display . but i am afraid of my personal and family photos .so how i can format the system and give to technicians for change display .
    08-14-2019 08:34 AM
  2. mustang7757's Avatar
    Hi, welcome to Android Forums

    I'd like to recommend creating a account so me or other members can assist you, as guest have limitations in replying here and if we need further Information to communicate with you.

    I'll provide a link to register, please come back to your post so we can further assist you . Thank you

    08-14-2019 08:34 AM
  3. mustang7757's Avatar
    If you had everything backed up to google/Samsung you should be fine
    08-14-2019 08:35 AM
  4. anon(10614692)'s Avatar
    That's kind of difficult because you can't see the recovery menu and whether or not you have successfully reset the phone.

    You can try doing it "blind". Here's a video showing the 2 methods to reset , the second half is what you need to follow
    08-14-2019 08:40 AM
  5. B. Diddy's Avatar
    Welcome to Android Central! You didn't have a screen lock set for the phone? That's always advisable. If you have a screen lock set, then the technicians won't be able to get to your photos.
    08-14-2019 11:18 AM

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