1. Android Central Question's Avatar
    dear sir i am using samsung galaxy A5 mobile ,now its screen not working now i wish to change its display . but i am afraid of my personal and family photos .so how i can format the system and give to technicians for change display .
    08-14-2019 08:34 AM
  2. mustang7757's Avatar
    Hi, welcome to Android Forums

    I'd like to recommend creating a account so me or other members can assist you, as guest have limitations in replying here and if we need further Information to communicate with you.

    I'll provide a link to register, please come back to your post so we can further assist you . Thank you

    08-14-2019 08:34 AM
  3. mustang7757's Avatar
    If you had everything backed up to google/Samsung you should be fine
    08-14-2019 08:35 AM
  4. Galactic Zoo's Avatar
    That's kind of difficult because you can't see the recovery menu and whether or not you have successfully reset the phone.

    You can try doing it "blind". Here's a video showing the 2 methods to reset , the second half is what you need to follow
    08-14-2019 08:40 AM
  5. B. Diddy's Avatar
    Welcome to Android Central! You didn't have a screen lock set for the phone? That's always advisable. If you have a screen lock set, then the technicians won't be able to get to your photos.
    08-14-2019 11:18 AM

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