1. Android Central Question's Avatar
    so i charged my phone overnight, i woke up and i cannot open my phone. please help?
    08-15-2019 07:38 AM
  2. mustang7757's Avatar
    Hi, welcome to Android Forums

    I'd like to recommend creating a account so me or other members can assist you, as guest have limitations in replying here and if we need further Information to communicate with you.

    I'll provide a link to register, please come back to your post so we can further assist you . Thank you

    https://forums.androidcentral.com/sh...d.php?t=409154
    08-15-2019 07:45 AM
  3. mustang7757's Avatar
    Can possible be the battery? How old is this device?
    08-15-2019 07:45 AM
  4. imfine_iguess's Avatar
    hey, its me. my device is 2 years old. what does it mean when it's shut down but the led light is on, even if it's not connected to the charger? is the battery fully discharged or something?
    08-15-2019 08:49 AM
  5. mustang7757's Avatar
    Hi, welcome
    hey, its me. my device is 2 years old. what does it mean when it's shut down but the led light is on, even if it's not connected to the charger? is the battery fully discharged or something?
    08-15-2019 10:04 AM
  6. mustang7757's Avatar
    hey, its me. my device is 2 years old. what does it mean when it's shut down but the led light is on, even if it's not connected to the charger? is the battery fully discharged or something?
    The phone is completely off and a led light on or when just screen off?
    08-15-2019 10:05 AM
  7. B. Diddy's Avatar
    Welcome to Android Central! That sounds like a dead battery. Try plugging it into a wall outlet and letting it charge for at least 6 hours undisturbed. Then try powering on by pressing and holding Power for about 20 seconds. If nothing happens, it's probably either a dead battery or an issue with the motherboard. Is the phone still under warranty?
    08-15-2019 11:25 AM
  8. imfine_iguess's Avatar
    its completely shut down. and good news is I charged it again overnight and it turned on. so i guess it's completely drained.
    BUT i woke up with it stuck to infinix logo. I tried to get into recovery mode. but it's stuck in 'no command' then goes back to the logo.
    i tried to do the key commands, power button + volume up. but recovery mode options doesn't appear
    08-15-2019 06:16 PM
  9. imfine_iguess's Avatar
    update: i accessed the recovery mode once and i select wipe cache partition.
    hoping it will go back to normal without losing my files on my phone
    but it didn't work. still getting stuck to the logo.
    08-15-2019 06:28 PM
  10. mustang7757's Avatar
    update: i accessed the recovery mode once and i select wipe cache partition.
    hoping it will go back to normal without losing my files on my phone
    but it didn't work. still getting stuck to the logo.
    You probably going have to do factory rest in recovery
    08-15-2019 07:08 PM
  11. B. Diddy's Avatar
    And if the problem persists after a factory reset, then it's probably either corrupt firmware or something faulty on the motherboard.
    mustang7757 likes this.
    08-15-2019 11:18 PM
  12. imfine_iguess's Avatar
    well i guess i have to say goodbye to my phone or take it to a phone technician if that happens. thanks for the help guys
    mustang7757 likes this.
    08-15-2019 11:25 PM
  13. mustang7757's Avatar
    well i guess i have to say goodbye to my phone or take it to a phone technician if that happens. thanks for the help guys
    Your welcome, hopefully u dont have to after the factory reset.
    08-15-2019 11:26 PM
  14. imfine_iguess's Avatar
    its says error when i backup my files to sd card. i think i wont save my files
    08-18-2019 12:31 AM
  15. mustang7757's Avatar
    its says error when i backup my files to sd card. i think i wont save my files
    Can you save stuff to Google cloud , like drive and photos?
    08-18-2019 12:48 AM

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