1. Android Central Question's Avatar
    loaned it to elderly man, someone took my acct off put another the man has passed i get phone back i cannot get in it no matter what. even called samsung... help....
    08-18-2019 09:21 PM
  2. mustang7757's Avatar
    Hi, welcome to AC forums
    If you cant get in and someone changed the account, nothing we can do .
    08-18-2019 09:24 PM
  3. B. Diddy's Avatar
    Welcome to Android Central! Yep, sorry. You'd have to know the screen lock password this elderly man set up, or his Google account/password to get by Factory Reset Protection. It's odd, though -- in order for that "someone" to have taken your account off, they would've had to do the same. In other words, they would've needed your cooperation to officially remove your account and factory reset the phone to put someone else's account on. You don't remember doing that?
    08-19-2019 02:04 AM

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