Why is my screen going black when i make a phone call?

[Android Central Question]

I have a UNIMAX 683C phone with Assurance Wireless. It's a Obama phone and a new replacement to my old broken screen phone. I disabled 5 apps - 1weather, instant news, Facebook lite, Messanger, and Online Plus. I suspect one of these or their updates I uninstalled before I disabled them is responsible. But.....??? My call screen is going black once I've dialed a number and I pushed the green send call button. At that point the screen goes out and I am unable to do pretty much anything. To reboot my phone I have to peel off the back cover unplug and replug in my battery. Then all appears to back to normal. Until ....
Any ideas? All help is much appreciated and thanks in advance. MeBeekt

 

[mustang7757]

Hi, welcome to Android Forums

I'd like to recommend creating a account so me or other members can assist you, as guest have limitations in replying here and if we need further Information to communicate with you.

I'll provide a link to register, please come back to your post so we can further assist you . Thank you

https://forums.androidcentral.com/showthread.php?t=409154

 

[mustang7757]

After you disabled those apps it had the issue?
None of them make sense to cause that issue, have you tried safe mode see if it still happening?

 

[MeBeekt]

Is this the way to communicate to the person Mustang 5575.

 

[mustang7757]

Is this the way to communicate to the person Mustang 5575.

Hi, welcome
Yeah perfect your good here..

 

[MeBeekt]

So I have some confusion about where or how to communicate with you or whomever to get thru this. I unfortunately have a very important phone call to make and am unable. How do I get to safe mode on an Android phone?

 

[mustang7757]

So I have some confusion about where or how to communicate with you or whomever to get thru this. I unfortunately have a very important phone call to make and am unable. How do I get to safe mode on an Android phone?

Let me see if I can look up your device and help you

 

[mustang7757]

I'm not finding much on your exact model but try this one

https://devicehelp.virginmobileusa.com/scenario/Unimax_U673c/Virgin_Mobile/en/Activate_Safe_Mode

 

[MeBeekt]

And yes the problem did start after I disabled those apps (I'm pretty sure). Also, I forgot, it first happened on a incoming call

 

[mustang7757]

Can you enable those apps?

And yes the problem did start after I disabled those apps (I'm pretty sure). Also, I forgot, it first happened on a incoming call

 

[B. Diddy]

Welcome to Android Central! Do you have a screen protector on? If so, it might be blocking the proximity sensor. Normally, when you're on a call, the proximity sensor will cause the screen to go blank if it detects anything near it. This is so that your face doesn't accidentally press any onscreen buttons while on a call. If you have a screen protector on and it's blocking the proximity sensor (which is usually right next to the front-facing camera), then take it off and see if the problem persists.

 

[MeBeekt]

All I can is WOW. B DITTY! THAT WAS IT. Who knew? Apparently you. Learn something new every day.
Thank you AND Mustang5575 very very much. Also Mustang I did try everything you suggested and truly appreciate your help. And learned from you about the safe mode on Android's. You guys are the best. Again thanks so much. More questions I will have so catch you guys on the flip flop.