09-05-2019 01:55 PM
30 12
tools
  1. Asanda Ez's Avatar
    I got a new phone, a Huawei Y5 lite. I tried to play a few games but over some, they suddenly stop. Even when using Opera browser to download something it stops, the unfinished download vanishes in the process. Cache clearing and factory reset doesn't work.

    Need help. Please
    08-21-2019 04:38 AM
  2. mustang7757's Avatar
    Hi, welcome to Android Forums

    You tried safe mode? Do you have any power saving modes on for battery?
    08-21-2019 09:32 AM
  3. B. Diddy's Avatar
    Welcome to Android Central! Are these games installed from the Play Store, or from some other source? Does the phone get really warm right before the apps close?
    08-21-2019 10:27 AM
  4. Rukbat's Avatar
    The phone has only 1GB of RAM, and the operating system (Linux) and Android use some of that, so you probably don't have enough for anything large like most games.

    Also, when you're finished using something, don't use the Home button and leave it running in RAM, use the Back button and stop it from running.

    (It's a "2018" phone but with 2014 specs.)
    08-21-2019 03:22 PM
  5. B. Diddy's Avatar
    Hah, I didn't realize the phone had that little RAM.
    08-21-2019 07:10 PM
  6. Asanda Ez's Avatar
    Every kinda of game closes... Downloading in background works for like 5 minutes before it stops.

    Even trying to use the keyboard makes some apps close.
    08-25-2019 11:26 AM
  7. B. Diddy's Avatar
    You didn't mention if you've already tried Safe Mode. You can only test preinstalled apps in Safe Mode, but at least you can see if things keep closing even then. https://www.getdroidtips.com/boot-hu...018-into-mode/
    08-25-2019 01:51 PM
  8. Asanda Ez's Avatar
    Pre installed apps work fine... The one's I install are the problem.
    08-28-2019 08:09 AM
  9. B. Diddy's Avatar
    If you mean that this doesn't happen in Safe Mode, then something you installed is causing the instability. Unfortunately, if you don't have preliminary suspicion of a particular app, then you'll have to uninstall apps one by one until the problem goes away.
    08-28-2019 12:17 PM
  10. Asanda Ez's Avatar
    I've factory reset the phone. Redownloaded certain apps and the problem is still there
    08-28-2019 05:12 PM
  11. ManiacJoe's Avatar
    Which apps did you re-install?
    08-28-2019 05:28 PM
  12. B. Diddy's Avatar
    Perhaps one of the apps you reinstalled is the culprit. If you reset the phone, the best approach is to reinstall apps slowly, one by one, checking in between installations to see if the problem occurs. Or is that how you approached it?
    08-28-2019 09:32 PM
  13. Scienceguy Labs's Avatar
    Are you turning the screen off when your apps and downloads stop? Huawei really doesn't like background processes for battery saving reasons. Have you gone into your battery settings to see how your phone is dealing with apps running in the background?
    08-28-2019 09:40 PM
  14. Mooncatt's Avatar
    The phone has only 1GB of RAM, and the operating system (Linux) and Android use some of that, so you probably don't have enough for anything large like most games.

    Also, when you're finished using something, don't use the Home button and leave it running in RAM, use the Back button and stop it from running.

    (It's a "2018" phone but with 2014 specs.)
    I think this is the underlying issue, simply trying to fit 10 lbs of potatoes in a 5 lb bag. The only thing I can suggest is getting a phone with better specs. 3 GB minimum for RAM these days, but ideally 4+ GB for future proofing (I'm already having similar issues and I do have 4 GB of ram).


    Edit: Try a 2018 phone with 2011 specs. I had a Droid Bionic, which had 1 GB of RAM and was released in 2011. It had almost the exact same issues as the OP once it got up in years and apps advanced.
    Asanda Ez likes this.
    08-28-2019 09:47 PM
  15. B. Diddy's Avatar
    I think this is the underlying issue, simply trying to fit 10 lbs of potatoes in a 5 lb bag
    So for my next phone, I should look for a 20 lb potato bag capacity. Got it.
    08-28-2019 09:50 PM
  16. Mooncatt's Avatar
    So for my next phone, I should look for a 20 lb potato bag capacity. Got it.
    At minimum!
    08-28-2019 09:52 PM
  17. B. Diddy's Avatar
    But how many pumpkins should it have?
    08-28-2019 10:45 PM
  18. Asanda Ez's Avatar
    I'll try again to see what's going on
    08-29-2019 06:48 AM
  19. Asanda Ez's Avatar
    I switch off data saver and battery saver when I downloading in background.
    08-29-2019 06:51 AM
  20. Asanda Ez's Avatar
    I reinstalled WhatsApp, Dragon Nest M, Uc Browser, Opera Browser, Rise of Kingdoms and Zepeto. And downloaded others like Mobile Legends, Lords Mobile, Crunchyroll, VLC for Android, ShareIt and Music Maker Jam. WhatsApp doesn't have a problem but all these keep closing on their own.
    08-29-2019 07:03 AM
  21. B. Diddy's Avatar
    It's still not clear if you reinstalled all of these apps one by one slowly (checking in between each install to see if the problem comes back), or if you installed them all at once.
    08-29-2019 11:30 AM
  22. Asanda Ez's Avatar
    Checked one by one and all the Online games and Opera browser keep doing this.

    The rest seem fine.
    08-30-2019 06:28 PM
  23. B. Diddy's Avatar
    The challenge here is to figure out when those online games and Opera started closing -- after which app installation did it start happening? If you can figure that out, then that app is the culprit.
    08-31-2019 12:53 AM
  24. Asanda Ez's Avatar
    All of them do it.
    08-31-2019 09:52 PM
  25. B. Diddy's Avatar
    It sounds like you're saying all of those apps close on their own -- so does that mean that as you're reinstalling apps one by one, once you install any one of those apps (like one of your games) and you test it, it closes on its own? And then if you uninstall that app, and then try installing another app like Opera, you find that Opera closes on its own?
    Asanda Ez likes this.
    09-01-2019 01:14 AM
30 12

Similar Threads

  1. Is it safe to save passwords on memo on cell phone
    By Android Central Question in forum Ask a Question
    Replies: 8
    Last Post: 08-22-2019, 01:52 AM
  2. Galaxy s9 stock calendar app 0 minute duration appointments
    By Android Central Question in forum Ask a Question
    Replies: 2
    Last Post: 08-21-2019, 04:24 PM
  3. Replies: 4
    Last Post: 08-21-2019, 03:48 PM
  4. Replies: 0
    Last Post: 08-21-2019, 12:31 AM
LINK TO POST COPIED TO CLIPBOARD