1. Android Central Question's Avatar
    Hello,

    I connect my phone to my laptop with a cable and then I cut and pasted some videos and photos onto my lap top into a new folder on my desktop.

    However the files are now suddenly very big on my laptop - each JPEG is around 8gb and none the videos or photos will open.

    Can anyone help me please?
    08-22-2019 05:36 PM
  2. mustang7757's Avatar
    Hi, welcome to Android Forums

    I'd like to recommend creating a account so me or other members can assist you, as guest have limitations in replying here and if we need further Information to communicate with you.

    I'll provide a link to register, please come back to your post so we can further assist you . Thank you

    https://forums.androidcentral.com/sh...d.php?t=409154
    08-22-2019 05:39 PM
  3. mustang7757's Avatar
    How are you accesing them on computer?
    08-22-2019 05:40 PM
  4. Lexo1975's Avatar
    Hi

    I registered as you suggested

    I'm accessing the files in the usual way via media player or with photos - The folder has files with icons but they aren't showing as thumbnails and the files are huge
    08-22-2019 06:12 PM
  5. Lexo1975's Avatar
    I get 0xc10100bf error
    08-22-2019 06:13 PM
  6. mustang7757's Avatar
    Hi

    I registered as you suggested

    I'm accessing the files in the usual way via media player or with photos - The folder has files with icons but they aren't showing as thumbnails and the files are huge
    Hi , welcome!
    How about on the phone they open ok ?
    08-22-2019 06:39 PM
  7. Lexo1975's Avatar
    no because I "cut" them
    08-22-2019 06:41 PM
  8. Lexo1975's Avatar
    can I restore "cut" files on my phone?
    08-22-2019 06:42 PM
  9. mustang7757's Avatar
    no because I "cut" them
    For video you you shorten them?
    08-22-2019 06:44 PM
  10. Mooncatt's Avatar
    can I restore "cut" files on my phone?
    You can try, so long as you haven't cut or copied anything else. This sort of issue is why it's best to copy, not cut, so the originals remain until you've verified the transfer went smoothly.

    As to the problem at hand, are you sure you're trying to view jpegs and not RAW files?
    08-22-2019 06:47 PM
  11. Lexo1975's Avatar
    property type says JPG File (.jpg) but the file size says 7.83 GB (8,410,485,552 bytes)
    08-22-2019 06:52 PM
  12. Lexo1975's Avatar
    Please help me
    08-22-2019 07:12 PM
  13. Lexo1975's Avatar
    If I had to guess I'd say the files have not been compressed properly. Perhaps I am missing a codec or driver but Ive search ed and searched and I can't find anything to help. These are videos of my children Id really like to recover
    08-22-2019 07:14 PM
  14. Mooncatt's Avatar
    Please help me
    Please try to be patient, as we are regular people like you just visiting and volunteering at this site, so sometimes replies will lag.

    I wouldn't rule out a corrupted transfer. Did you transfer a combined total of about 8 GB of photos?

    On a side note, did you have Google Photos set to backup your photos? If so, it may be less frustrating to download the backed up photos and just start over again.
    08-22-2019 07:16 PM
  15. Lexo1975's Avatar
    The size of each individual file is 7 or 8 GB is both video and photo. No backup I'm afraid.
    Is is possible to recover a corrupted transfer?
    08-22-2019 07:20 PM
  16. Mooncatt's Avatar
    The size of each individual file is 7 or 8 GB is both video and photo. No backup I'm afraid.
    Is is possible to recover a corrupted transfer?
    File recovery is kinda hit and miss, but it is possible.
    08-22-2019 07:24 PM
  17. mustang7757's Avatar
    The size of each individual file is 7 or 8 GB is both video and photo. No backup I'm afraid.
    Is is possible to recover a corrupted transfer?
    Were they back up to Google photos or Samsung cloud?
    08-22-2019 07:26 PM
  18. Lexo1975's Avatar
    Its 1:30am here and I'm freaking out a little. Please can you help me. What are my options?
    08-22-2019 07:28 PM
  19. Lexo1975's Avatar
    the photo and videos were not backed up to either google photos or Samsung cloud
    08-22-2019 07:30 PM
  20. mustang7757's Avatar
    Its 1:30am here and I'm freaking out a little. Please can you help me. What are my options?
    We trying see if we can get some other team members to help out .
    08-22-2019 07:35 PM
  21. Mooncatt's Avatar
    Because you did a cut instead of a copy, things may be lost for good. If nothing else, consider this a hard lesson learned. Always copy and paste, never cut and paste (or "move" if using a file manager on the phone). You should also set up some sort of minimum backup solution. Google Photos is free and works well, but does have some quality/resolution limitations unless you buy their original quality storage plan.

    For now, the best I can offer is to try and do the "paste" command again on your computer into a new folder and see what pops up. If those photos and videos were the last thing you cut or copied, they may still be in your computer's memory if you haven't shut it down. It's a shot in the dark, and may just paste the same corrupted files even if they are still there.
    Javier P likes this.
    08-22-2019 08:08 PM

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