1. joan jones's Avatar
    I just got the new 10s plus Galaxy. I have paired it with my I car. However I do not get any audio when I say hello Google I don't get any audio when I go into Maps or anything else. there is no audio as soon as I turn the car off then I get the audio back . I had the same issue with the 8's Galaxy and I went into Verizon they couldn't solve it I went into repair store and finally I solved it myself by going into accessibility and it was turned off but I've gone into accessibility everything is on help I have to have my audio when I am driving. The video shows my commands and takes me to the proper place like Maps however I can't be looking at my phone when I'm driving
    08-25-2019 12:05 PM
  2. B. Diddy's Avatar
    Go to Settings>Bluetooth and tap the gear icon next to the car system. Is Media Audio on?
    08-25-2019 12:53 PM
  3. joan jones's Avatar
    08-25-2019 02:31 PM
  4. B. Diddy's Avatar
    Open your Google app, tap More>Settings>Voice and make sure the Allow Bluetooth Requests with Device Locked toggle is on.

    Open your Google Maps app, tap Menu>Settings>Navigation Settings, and make sure Play Voice Over Bluetooth is turned on.
    08-25-2019 02:39 PM
  5. joan jones's Avatar
    There is no gear. Should I turn on tethering with Bluetooth?
    I have 10s new phone
    08-25-2019 02:53 PM
  6. joan jones's Avatar
    I appreciate all your help Diddy but all the titles are on do you have any other idea?
    08-25-2019 02:56 PM
  7. mustang7757's Avatar
    I appreciate all your help Diddy but all the titles are on do you have any other idea?
    Try to unpair phone and car , restart your phone and pair again
    08-25-2019 02:58 PM
  8. B. Diddy's Avatar
    There is no gear. Should I turn on tethering with Bluetooth?
    I have 10s new phone
    Different phones may have slightly different interfaces. In the Settings>Bluetooth​ menu, are you able to get to the details of your car system? There should be an option there to turn Media Audio on or off.
    08-25-2019 03:03 PM

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