1. Android Central Question's Avatar
    Hi. Recently I have an issue whit old, new games to log in to Google Play Games within the game so it can make cloud save, get achievements etc.
    So, games are starting, when it tries to connect to Google Play Games, white pop up window appears, loading circle on top and that's it, continuous connecting with spinning circle. I've tried resetting phone, clearing cache or data for games, Google Play Games or Google services , also Google Play Store. Google support told me what to try and I did, still nothing. They've said it must be phone issue but I personally doubt it. Please help ?
    08-26-2019 10:08 AM
  2. mustang7757's Avatar
    Hi, welcome to Android Forums

    I'd like to recommend creating a account so me or other members can assist you, as guest have limitations in replying here and if we need further Information to communicate with you.

    I'll provide a link to register, please come back to your post so we can further assist you . Thank you

    https://forums.androidcentral.com/sh...d.php?t=409154
    08-26-2019 10:12 AM
  3. Norad ZX's Avatar
    Done
    08-26-2019 10:15 AM
  4. mustang7757's Avatar
    It happens both wifi and data?
    08-26-2019 10:15 AM
  5. mustang7757's Avatar
    Done
    Hi , welcome!
    08-26-2019 10:16 AM
  6. Norad ZX's Avatar
    Yes,both
    08-26-2019 10:20 AM
  7. Norad ZX's Avatar
    It happens both wifi and data?
    Wifi or not, same
    08-26-2019 10:21 AM
  8. mustang7757's Avatar
    Wifi or not, same
    Which phone you have ?
    08-26-2019 10:23 AM
  9. Norad ZX's Avatar
    Which phone you have ?
    Samsung Galaxy S8+

    Do you think it may be something like compatibility issue between Android software version and Google Play Games version itself?
    08-26-2019 10:26 AM
  10. mustang7757's Avatar
    Samsung Galaxy S8+

    Do you think it may be something like compatibility issue between Android software version and Google Play Games version itself?
    Your on 9.0 andriod?
    More likely Google game service, have you enabled game launcher on your phone ?
    08-26-2019 10:32 AM
  11. B. Diddy's Avatar
    Is Chrome up to date? It could be an issue with Android System Webview, which is handled by Chrome in Nougat and above.

    If Chrome is already up to date, then you could also try uninstalling all updates to Chrome, since sometimes an update to Android System Webview can actually cause problems on certain devices.
    08-26-2019 10:33 AM
  12. Norad ZX's Avatar
    Your on 9.0 andriod?
    More likely Google game service, have you enabled game launcher on your phone ?
    Yes,I did , Android 9.0
    08-26-2019 10:39 AM
  13. Norad ZX's Avatar
    Is Chrome up to date? It could be an issue with Android System Webview, which is handled by Chrome in Nougat and above.

    If Chrome is already up to date, then you could also try uninstalling all updates to Chrome, since sometimes an update to Android System Webview can actually cause problems on certain devices.
    I've uninstalled updates, reset phone, start game, same thing
    08-26-2019 10:40 AM
  14. mustang7757's Avatar
    Yes,I did , Android 9.0
    What happens if you uninstall google play games service and just use Samsung game launcher?
    08-26-2019 10:42 AM
  15. Norad ZX's Avatar
    What happens if you uninstall google play games service and just use Samsung game launcher?
    Games are launching and pop up window appears when I press to sign that I require latest version of Google Play Games installed
    08-26-2019 10:54 AM
  16. mustang7757's Avatar
    Games are launching and pop up window appears when I press to sign that I require latest version of Google Play Games installed
    I'm looking at some recent reviews on Google play store for Google play games and some recent complaints about what your experience is maybe contact them or disable Google play games
    08-26-2019 10:58 AM
  17. Norad ZX's Avatar
    I'm looking at some recent reviews on Google play store for Google play games and some recent complaints about what your experience is maybe contact them or disable Google play games
    Without it working properly, can't cloud save in some games so any progress would be lost with changing phone etc.
    08-26-2019 11:05 AM
  18. mustang7757's Avatar
    Without it working properly, can't cloud save in some games so any progress would be lost with changing phone etc.
    I'm sure it can , and that's what Samsung game launcher is for also ?
    08-26-2019 11:07 AM
  19. Norad ZX's Avatar
    I'm sure it can , and that's what Samsung game launcher is for also ?
    Nope. One of the new games Dragon Sky when you start it, it won't go any further , unless you select google account at start so there is no way to play it without. Samsung launcher is not doing anything here
    08-26-2019 12:12 PM
  20. mustang7757's Avatar
    Nope. One of the new games Dragon Sky when you start it, it won't go any further , unless you select google account at start so there is no way to play it without. Samsung launcher is not doing anything here
    Gotcha, we'll try to get hold of the developer for Google play store games , seems like a issue from reviews on play store
    08-26-2019 12:13 PM
  21. Norad ZX's Avatar
    Gotcha, we'll try to get hold of the developer for Google play store games , seems like a issue from reviews on play store
    Thx, keep me posted
    08-26-2019 12:31 PM
  22. mustang7757's Avatar
    Thx, keep me posted
    Not me , mean you have to get hold of the developer.
    08-26-2019 12:33 PM

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