HELP! Solution for Boot Loop Huawei after draining the battery?

[Android Central Question]

I am from Philippines and my Dad bought this Huawei y7 prime 2019 for my studies.
in just a month so far so good. One day i'm in the school and i need the camera so badly i have no choice but to drain the battery of this phone for my lectures and lessons. When i got home i charge it as soon as possible to get the pictures and files but when i plug it automatically booting but the power is not enough. I try to boot in recovery mode to swipe the data but its not allowing me to boot completely its just staying in the logo for 5 secs and boot loop again. I try to bring this phone to the closest phone repair and they said that they cant find the proper why to remove the Loop because of the new model. Please help me this problem affecting my studies. I am afraid to tell this to my parents and my dad because we are not so rich to purchase that kind of phone. and they just bought it this august.

 

[mustang7757]

Hi, welcome to Android Forums

I'd like to recommend creating a account so me or other members can assist you, as guest have limitations in replying here and if we need further Information to communicate with you.

I'll provide a link to register, please come back to your post so we can further assist you . Thank you


https://forums.androidcentral.com/showthread.php?t=409154

 

[mustang7757]

Your only option might be factory reset , which will wipe all data on the phone.

 

[deejy]

Hello thanks for you response. That's my first move i tried to boot in recovery mode so i can reset it. But its keep looping again and again until it drained and cant boot anymore.

 

[mustang7757]

Hello thanks for you response. That's my first move i tried to boot in recovery mode so i can reset it. But its keep looping again and again until it drained and cant boot anymore.

So now the phone doesn't start up?

 

[B. Diddy]

Welcome to Android Central! When you plug the phone into a wall outlet and the phone automatically tries to power on, try pressing and holding Power for about 20 seconds to see if it forces the phone to shut down and stay shut down. If that works, then let it charge undisturbed​ for at least 6 hours, and then try powering on again.

 

[deejy]

yes sir till now my options is bring it to huawei central near to me but i know it will cost me a lot so im still collecting money.

 

[deejy]

I already tried to charge it overnight still nothing happens

 

[B. Diddy]

Were you able to successfully shut the phone down, or did it keep looping?

 

[charyz03]

Welcome to Android Central! When you plug the phone into a wall outlet and the phone automatically tries to power on, try pressing and holding Power for about 20 seconds to see if it forces the phone to shut down and stay shut down. If that works, then let it charge undisturbed​ for at least 6 hours, and then try powering on again.

I, too is having the same problem. My huawei y7 pro 2019 keeps on rebooting. Tried hard restart but to no work. I also tried turning it off while its rebooting but still it wont. I brought it to a shop for fixing but it was declined coz of its new model and they had no available program for this. How can i solve this problem?

 

[B. Diddy]

Welcome to Android Central! Try also booting into Safe Mode: https://www.getdroidtips.com/huawei-y7-pro-2018-into-safe-mode/. If that doesn't work, then contact Huawei, if the phone is still under warranty.