1. Rock White's Avatar
    my downloading time is perfectly fine with my other phone but this one will just keep stopping and/or freezing in the middle of the download. The download time will increase by 1 or 2 hours, is there a solution to this? I even got a carrier with this phone and it's still the same problem?
    08-28-2019 09:33 PM
  2. Rock White's Avatar
    i meant to spell freeze in the title, sorry.
    08-28-2019 09:34 PM
  3. mustang7757's Avatar
    Hi what phone ? Does happen both wifi and Data?
    08-28-2019 09:38 PM
  4. Rock White's Avatar
    yea it's pretty much a new phone and it does have both wifi and data it's called p31 pro.
    08-28-2019 09:53 PM
  5. B. Diddy's Avatar
    Are you installing the app through the Play Store? If so, was the Play Store preinstalled on the phone, or did you have to manually install the Play Store yourself?
    08-28-2019 09:54 PM
  6. mustang7757's Avatar
    yea it's pretty much a new phone and it does have both wifi and data it's called p31 pro.
    So issue is on both wifi and Data?
    08-28-2019 09:56 PM
  7. Rock White's Avatar
    The app was installed by default.
    08-28-2019 10:07 PM
  8. Rock White's Avatar
    yeah, issues with both.
    08-28-2019 10:09 PM
  9. mustang7757's Avatar
    yeah, issues with both.
    Try long pressing the play store app tap info scroll to storage and clear data/, cache and FORCE STOP IT try download again.
    08-28-2019 10:18 PM
  10. B. Diddy's Avatar
    The app was installed by default.
    Do you mean that the phone came with the Play Store app installed? Are you trying to install your game through the Play Store? I'm not sure what you mean by "The app was installed by default."
    08-28-2019 10:57 PM
  11. Rock White's Avatar
    oh sorry, the phone came with playstore app.
    08-28-2019 10:59 PM
  12. B. Diddy's Avatar
    Try going to Settings>Apps, select Google Play Store, tap Storage, and Clear Cache/Clear Data, then Force Stop. Do the same for Download Manager -- you probably have to tap Menu>Show System to see it. Now try again.
    Laura Knotek likes this.
    08-28-2019 11:01 PM
  13. Rock White's Avatar
    Does this help fix in game downloading?
    08-29-2019 09:48 AM
  14. B. Diddy's Avatar
    Do you mean content that gets downloaded while you're actually in the game?
    08-29-2019 10:27 AM

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