1. Android Central Question's Avatar
    I have a a10e and it is very new, after it was all set up I was watching youtube and I noticed black bars on each side of the screen, like it wasn't a 16:9 aspect ratio. I have restared my phone and even factory reset it but nothing seems to help...
    09-03-2019 09:08 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! Try using a pinch gesture to zoom in, so that the video fills the whole screen.

    Please register on this forum, which will allow you to engage in discussion more easily, as well as post images. https://forums.androidcentral.com/as...community.html
    09-03-2019 11:00 PM
  3. ManiacJoe's Avatar
    This is common when the shape of the video (2:3, 4:3, 16:9, 18:9) does not match the shape of your screen. When that happens, the video player should enlarge the video size, while maintaining the shape, to fill the screen. However, due to the shapes not matching, there will be black margins on the screen.

    If you search hard enough you might find a video app that has the option to distort the video shape to unnaturally fill the screen. However, since most people would not find this to be pleasing, most apps dropped that feature many years ago.
    09-04-2019 03:40 AM
  4. B. Diddy's Avatar
    The Galaxy A10e has a 2.1:1 screen ratio, while most YouTube videos are 16:9, so it's not surprising you're seeing black bars on the sides.
    ManiacJoe likes this.
    09-04-2019 10:33 AM
  5. Android Central Question's Avatar
    I have a new a10e and its playing yt videos weird, there are black borders on each side and there is only an option for 72060 and below for quality. I have seen other yt vids of people with the phone in youtube and it's fine. Already factory reset, nothing. Please help as I am contemplating trading it back for a different one which I think is unnecessary.
    09-04-2019 07:58 PM
  6. mustang7757's Avatar
    Hi, welcome to Android Forums

    I'd like to recommend creating a account so me or other members can assist you, as guest have limitations in replying here and if we need further Information to communicate with you.

    I'll provide a link to register, please come back to your post so we can further assist you . Thank you
    https://forums.androidcentral.com/sh...d.php?t=409154
    09-04-2019 07:59 PM
  7. mustang7757's Avatar
    You need pinch your fingers out on the screen to put in full view
    09-04-2019 08:01 PM
  8. Boquifios Gormal's Avatar
    You need pinch your fingers out on the screen to put in full view
    I did that before you commented but it cuts off a noticeable amount off the bottom and top of the screen. And also doesnt allow 1080p still
    09-04-2019 08:43 PM
  9. mustang7757's Avatar
    I did that before you commented but it cuts off a noticeable amount off the bottom and top of the screen. And also doesnt allow 1080p still
    Hi, welcome !
    Yeah that's the only option I know , but yours gets cut off that much ?
    09-04-2019 08:45 PM
  10. Boquifios Gormal's Avatar
    Hi, welcome !
    Yeah that's the only option I know , but yours gets cut off that much ?
    It cuts off enough to the point where if there is text at the bottom of the screen, it is cut in half, I am just concerned because this is really only happening to me, no one else has had this it seems
    09-04-2019 08:48 PM
  11. mustang7757's Avatar
    It cuts off enough to the point where if there is text at the bottom of the screen, it is cut in half, I am just concerned because this is really only happening to me, no one else has had this it seems
    Have you tried clearing data,cache,data,force stop you tube app?
    09-04-2019 08:49 PM
  12. Boquifios Gormal's Avatar
    Have you tried clearing data,cache,data,force stop you tube app?
    No I will try, thanks for the help btw
    mustang7757 likes this.
    09-04-2019 08:51 PM
  13. mustang7757's Avatar
    No I will try, thanks for the help btw
    Your welcome ! Ok let me know
    09-04-2019 08:52 PM
  14. Boquifios Gormal's Avatar
    Your welcome ! Ok let me know
    No, nothing, I also uninstalled updates and reinstalled them, but still nothing.
    09-04-2019 08:57 PM
  15. mustang7757's Avatar
    No, nothing, I also uninstalled updates and reinstalled them, but still nothing.
    How about trying in safe mode?
    09-04-2019 08:58 PM
  16. Boquifios Gormal's Avatar
    How about trying in safe mode?
    It still didnt work, do you think I should switch my phone in for a new one?
    09-04-2019 09:09 PM
  17. mustang7757's Avatar
    It still didnt work, do you think I should switch my phone in for a new one?
    If you can , I would ..especially you said others not experiencing this
    09-04-2019 09:11 PM
  18. Boquifios Gormal's Avatar
    If you can , I would ..especially you said others not experiencing this
    I think I will, I will reply w/ new phone if it's fixed, thanks for the help!
    09-04-2019 09:15 PM
  19. mustang7757's Avatar
    No problem, let me know what happens .
    I think I will, I will reply w/ new phone if it's fixed, thanks for the help!
    09-04-2019 09:17 PM
  20. B. Diddy's Avatar
    Duplicate threads merged.

    There's nothing wrong with your phone. As I previously discussed above, your phone has a 2.1:1 screen ratio, while most YouTube videos are 16:9. That means that in order to see entire frame, you will always have black bars on the sides. If you zoom in so that the video fills the whole screen, you will always cut off the top and bottom of the frame
    mustang7757 and ManiacJoe like this.
    09-04-2019 10:34 PM

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