1. Android Central Question's Avatar
    Recently tried to open Google Play Store and found it couldn't open but rather stayed on a white screen. A few other apps have also begun to not and stop responding. Considered updating the software to 5.1 but now Emui is not downloading the update past 90%. Tried all the usual steps of clearing data and cache but nothing works.
    Probably have to hard reset but would rather avoid that if possible.
    Please help
    09-04-2019 01:17 PM
  2. mustang7757's Avatar
    Hi, welcome to Android Forums

    I'd like to recommend creating a account so me or other members can assist you, as guest have limitations in replying here and if we need further Information to communicate with you.

    I'll provide a link to register, please come back to your post so we can further assist you . Thank you
    09-04-2019 01:21 PM
  3. mustang7757's Avatar
    Is this happening on wifi and data?
    09-04-2019 01:21 PM
  4. B. Diddy's Avatar
    Welcome to Android Central! When you say you cleared the data and cache, do you mean for both the Play Store and the Download Manager apps? Or are you talking about the system cache partition?
    09-04-2019 02:31 PM

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