1. Android Central Question's Avatar
    My contacts tell me my video is badly distorted with vertical lines during a video call using my cellphone (Motorola Droid Turbo, XT1254). It's so bad they cannot see me. This hasn't happened in the past and there is nothing wrong with the camera. A repair shop told me they don't know what's wrong either, but suspected the problem could be the result of a recent Skype update. Any thoughts or suggestions?
    09-06-2019 06:26 PM
  2. mustang7757's Avatar
    Hi, welcome to Android Forums

    I'd like to recommend creating a account so me or other members can assist you, as guest have limitations in replying here and if we need further Information to communicate with you.

    I'll provide a link to register, please come back to your post so we can further assist you . Thank you
    https://forums.androidcentral.com/sh...d.php?t=409154
    09-06-2019 06:28 PM
  3. mustang7757's Avatar
    Have you try doing a video of yourself for testing?
    How's your connection?
    09-06-2019 06:30 PM
  4. Rukbat's Avatar
    "Distorted" would be like printing your picture on a rubber sheet, then stretching it in all different directions. What you have sounds like noise. Find a repair shop that will do a quick Skype test with you, so you can see what they're talking about (and someone a little more technically advanced than you are can see - and maybe tell you what the problem is).

    If it's not happening in videos you take, it's not the camera, so it could be that Skype got corrupted somehow, or that their server has a problem. (It can't be a weak signal - digital video doesn't get noisy when it's weak, it pixelates.)
    09-07-2019 03:53 PM
  5. methodman89's Avatar
    First, delete the app, clear the cache partition and reboot.
    Reinstall and when you are sure you have excellent signal, retry.
    Good luck
    09-07-2019 04:14 PM
  6. Tango_bravo_1's Avatar
    Hi,
    I signed up with Android Central as Tango_bravo_1. I've never used these forums so I'm a little unsure on how to navigate.

    I first noticed this problem a couple months ago but thought at the time it was due to a poor connection. The camera is fine but the problem persists.

    I've already deleted and reinstalled the Skype app a couple of times (version 8.51.0.80).
    Cleared the cache and rebooted and also did a hard reset on the phone (Droid Turbo, Android 6.0.1).
    Nothing I've tried has solved the problem and Skype support hasn't responded yet.
    Also, this problem exists whether I'm on the Verizon network or using wi-fi at home.

    I took the phone to a local repair shop. The technician suggested that the phone may not be compatible with a recent Skype update. That may be possible but doesn't sound very likely to me. Seems like a software issue to me (maybe a corrupted file) but I have no way to diagnose the problem.

    I'll try to get a screen shot posted.
    09-07-2019 11:56 PM
  7. mustang7757's Avatar
    Hi,
    I signed up with Android Central as Tango_bravo_1. I've never used these forums so I'm a little unsure on how to navigate.

    I first noticed this problem a couple months ago but thought at the time it was due to a poor connection. The camera is fine but the problem persists.

    I've already deleted and reinstalled the Skype app a couple of times (version 8.51.0.80).
    Cleared the cache and rebooted and also did a hard reset on the phone (Droid Turbo, Android 6.0.1).
    Nothing I've tried has solved the problem and Skype support hasn't responded yet.
    Also, this problem exists whether I'm on the Verizon network or using wi-fi at home.

    I took the phone to a local repair shop. The technician suggested that the phone may not be compatible with a recent Skype update. That may be possible but doesn't sound very likely to me. Seems like a software issue to me (maybe a corrupted file) but I have no way to diagnose the problem.

    I'll try to get a screen shot posted.
    Hi, welcome!

    https://forums.androidcentral.com/sh...d.php?t=737130
    09-07-2019 11:58 PM
  8. Tango_bravo_1's Avatar
    Skype Video.pdf

    I don't know if I did this correctly or not.
    09-08-2019 01:05 AM
  9. mustang7757's Avatar
    Skype Video.pdf

    I don't know if I did this correctly or not.
    You screenshot didn't go through
    09-08-2019 12:17 PM
  10. Tango_bravo_1's Avatar
    What causes distorted video in a Skype video call?-skype-video.png

    How about now?
    09-08-2019 02:04 PM
  11. mustang7757's Avatar
    Click image for larger version. 

Name:	Skype Video.png 
Views:	3 
Size:	387.9 KB 
ID:	309287

    How about now?
    Ok now is good, this happens only with Skype? Your camera is ok when taking pictures?
    09-08-2019 04:24 PM
  12. Tango_bravo_1's Avatar
    Camera is perfect. No problems taking pictures or video. This only happens in Skype video calls.
    09-08-2019 04:59 PM
  13. Rukbat's Avatar
    I took the phone to a local repair shop. The technician suggested that the phone may not be compatible with a recent Skype update. That may be possible but doesn't sound very likely to me.
    Considering the age of the phone, it sounds spot on to me (with decades of experience in hardware and software).

    Seems like a software issue to me
    Definitely, but since you can't update the phone past about Marshmallow, there's not much you can do about it.

    (maybe a corrupted file)
    No, maybe an incompatible Skype app. Try https://mega.nz/#!9QhFhQBA!6u9dgxsYq...yoM0Sy-tlZNPBM It's from 2014, so it will probably work. (Unless Skype doesn't allow it to connect - but it did when I saved it.) Uninstall the current one (clear cache and data for the app first), restart the phone and install the .apk file.
    mustang7757 likes this.
    09-08-2019 05:06 PM
  14. Tango_bravo_1's Avatar
    My lack of knowledge and experience is definitely showing. What's the purpose of that .apk file? Is it supposed to replace an existing file in Skype or what?
    09-08-2019 08:22 PM
  15. mustang7757's Avatar
    My lack of knowledge and experience is definitely showing. What's the purpose of that .apk file? Is it supposed to replace an existing file in Skype or what?
    Apk file is a different version for your phone but you'll need to uninstall the one you have now to avoid any conflicts .
    09-08-2019 08:26 PM
  16. Tango_bravo_1's Avatar
    I tried your solution again, just to be sure I hadn't missed anything: deleted Skype, shut down the phone, cleared the cache partition, rebooted the phone and re-installed Skype. Still have the same problem, but thanks for the suggestion.
    09-09-2019 10:45 PM
  17. Tango_bravo_1's Avatar
    Thanks. I'll have to learn how to find and uninstall the .apk file.
    09-09-2019 10:49 PM
  18. Tango_bravo_1's Avatar
    Well, here's an update: I remembered this problem started earlier this year but I didn't recall exactly when. So, acting you your advice, I looked for an earlier APK file. APK Mirror has many to choose from so I installed 8.36.0.52, dated December 12, 2018. Problem solved! This means that the problem exists in one of the 22 updates since last December, and, as was suggested earlier, is probably due to software incompatibility. The newer updates are no longer compatible with the Android version on my older phone (6.0.1). If/when I have time, I may try successive updates until I find the one that actually caused the problem. BTW, I never got a response to my support request at Skype, but thanks to everyone here who helped!
    mustang7757 and Laura Knotek like this.
    09-26-2019 11:29 PM
  19. mustang7757's Avatar
    Well, here's an update: I remembered this problem started earlier this year but I didn't recall exactly when. So, acting you your advice, I looked for an earlier APK file. APK Mirror has many to choose from so I installed 8.36.0.52, dated December 12, 2018. Problem solved! This means that the problem exists in one of the 22 updates since last December, and, as was suggested earlier, is probably due to software incompatibility. The newer updates are no longer compatible with the Android version on my older phone (6.0.1). If/when I have time, I may try successive updates until I find the one that actually caused the problem. BTW, I never got a response to my support request at Skype, but thanks to everyone here who helped!
    Thats great! Thanks for coming back and letting us know.
    09-26-2019 11:31 PM
  20. Tango_bravo_1's Avatar
    Here's another update to the problem I recently reported. Today I took a chance and updated the Skype app to version 8.53.0.104 on my Motorola Droid Turbo. To my surprise, the video call function is working perfectly again. I never got a response from Skype but somewhere along the line one of the recent updates must have fixed the problem. Just thought I'd let everyone know.
    mustang7757 likes this.
    10-30-2019 10:14 PM
  21. mustang7757's Avatar
    Here's another update to the problem I recently reported. Today I took a chance and updated the Skype app to version 8.53.0.104 on my Motorola Droid Turbo. To my surprise, the video call function is working perfectly again. I never got a response from Skype but somewhere along the line one of the recent updates must have fixed the problem. Just thought I'd let everyone know.
    Thanks for the update ..
    10-31-2019 12:03 AM

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