1. Android Central Question's Avatar
    I have a Samsung Galaxy Note 9 SM-N960U that is unable to receive Android Pie OTA update. It checks for the update under settings but Android doesn't show up. I believe the phone is unlocked because it works fine with both ATT and T-Mobile. Unsure of it's factory unlocked.
    09-07-2019 08:25 PM
  2. VidJunky's Avatar
    First unlocked phones get OTAs after branded phones.

    Second if it isn't showing up it hasn't been pushed to your device yet, based on whatever random lottery they use to do that, so don't panic if you're slated to get it, it will come.

    Third most carrier branded phones of the past two or so years unlock after a few months of service, allowing the user to activate the device on most any network. This is provided the ENS is clear, which usually happens after the device is paid for in full if purchased from a carrier.
    09-07-2019 09:29 PM
  3. mustang7757's Avatar
    Hi, welcome to Android Forums

    I'd like to recommend creating a account so me or other members can assist you, as guest have limitations in replying here and if we need further Information to communicate with you.

    I'll provide a link to register, please come back to your post so we can further assist you . Thank you
    https://forums.androidcentral.com/sh...d.php?t=409154
    VidJunky likes this.
    09-07-2019 09:50 PM
  4. B. Diddy's Avatar
    Welcome to Android Central! Have you already tried using Smart Switch to check for updates?
    09-08-2019 12:18 AM
  5. mustang7757's Avatar
    I have a Samsung Galaxy Note 9 SM-N960U that is unable to receive Android Pie OTA update. It checks for the update under settings but Android doesn't show up. I believe the phone is unlocked because it works fine with both ATT and T-Mobile. Unsure of it's factory unlocked.
    You have a sim unlocked Note which is good , but since you on Oreo 8.0 your too far behind , what you'll need to do to get back up to date is download Odin 3.13.1 and go sammobile and get the latest firmware and flash it . If you need help I can guide you for this .
    VidJunky likes this.
    09-08-2019 08:00 AM

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